31% of people want an email free day

So you want to be boss for the day?

Research by ICLP, a loyalty marketing agency, has found that 59% of both employers and employees would like to choose the age that they retire rather than being dictated to by government legislation and 31% of people wanted an email free day.

Of the 59%, over three quarters said that they would like to retire after the legal age of retirement, whilst only 19% said that they would like to take early retirement, even if it meant a heavily reduced pension.

As Stuart Evans, general manager of ICLP says: "Most people questioned believe they will have to work longer because they will live longer. They also believe their general well-being will allow them to do so."

Over 1,000 employees were questioned about their attitude to work and how they would change their terms of employment if they were the boss. Some of the most common responses were as follows: Getting rid of those who did not pull their weight (21%), medical screenings for everyone over 50, every two years (19%), flexitime (63%), six months paid holiday for every ten years working at a company (29%), an email free day (31%), free transport to work (53%), extra holiday if no sickness leave taken during the year (59%) and days off for kids sports day (18%). 12% of people would like to do a job share. However, more money was the overriding consideration, although 85% knew that this was not feasible or, at least, unlikely.

Stuart Evans says: "The new employment currency is flexibility. People want jobs that can fit around their chosen lifestyle. Employers who recognise this will prosper."

49% of those questioned believed that they could do a better job than their bosses, but only 27% actually wanted the bosses job; citing long hours and stress as the two main reasons not to proceed to the upper levels.

Employers and employees were also asked what they wanted from each other.

In order of importance, employees said that they would like to be given enough time to do the job completely; be supported by their bosses; be given additional responsibility; prefer not to stay late; for their talent to be rewarded; and for instructions to be clear and concise.

Employees were found to be more loyal to their company if they felt that at least three of the above scored at least a six out of ten. Those employees with high scores for five of the above attributes were likely to be with the same company for three times longer than someone who scored on only two of the attributes. Evans says: "Companies could easily increase employee loyalty if they just listened to what they wanted and spent a bit more time putting a plan of action into addressing these requirements."

Employers wanted their employees to be on time, be responsible, be fast, yet most importantly to be contented at their place of work. Evans says: "The good news is that most employers recognise that a happy workforce is a productive one."

37% of employees said that they were happy at their place of work, with a further 21% saying that they were not unhappy. Only a quarter were very unhappy and were actively seeking to change; however, of this 25% the overwhelming majority believed that they wouldn’t change jobs. Evans says: "Here lies the crux of the matter. People who felt that they were trapped in a job were less likely to enjoy it regardless of other rewards."

Possible related pages:

  1. Winning strategies for email management - Free White Paper
  2. Confused.com implements email system
  3. KANA Gives Email Service the ‘Wow’ Factor at Gem
Filed under: News

23 Oct 2006

Leave a comment

31% of people want an email free day
Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Twitter Updates


  • Looks like Right First Time Contact Centre could be a serious rival to the Top 50 Call Centres. They have already signed up 5 call centres. 1 day ago
  • The logic for much technology innovation is Build it and demand will follow 1 week ago
  • Follow us on Twitter


Poll
Do you use call scripting in your contact centre?



Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • call centre manager - fidelity       (Friday 19 Mar)
  • Call Centre Manager - Excelior       (Thursday 18 Mar)
  • HR Analyst - Bosch Communication Center       (Thursday 18 Mar)
  • Director - Albtelecom       (Thursday 18 Mar)
  • Customer Support Manager - Big Yellow Self Storage       (Thursday 18 Mar)
Premium Adverts

Genesys

Opex Hosting 5

Rostrvm

Infinity CCS

Planning Forum

NewVoiceMedia

ASC telecom

See your advert here

Classified Adverts

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com





Call CentreContact Centre JobsManagementTechnologyLifeTipsNewsEvents


   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.