4th Annual North West Contact Centre Awards – Shortlist

The North West Contact Centre Awards highlight and reward excellence in North West Call and Contact Centres.

Following 3 months of open nominations and after our friends at the Welsh Contact Centre Forum have carefully evaluated all of our entries, we are delighted to announce the finalists for the 4th Annual North West Contact Centre Awards.

The winners of the Awards will be announced at the Awards Ceremony and Gala Dinner, taking place on 15th October at the Palace Hotel, Manchester.

The finalists for the 4th Annual North West Contact Centre Awards, 2009 are as follows:

Agent of the Year

• Alison McRory, Greater Manchester Police
• Anita Wilson, JD Williams
• Barbara Martin, Liverpool Housing Trust
• Paul Winstanley, HM Revenue & Customs
• Rajinder Dhillon, United Utilities

Team Leader of the Year

• Emma Smith, Expotel Limited
• Hazel Brierley, ScottishPower
• Kelly Chadwick, Lowri Beck Solutions
• Sharon Bustin , TNT Express UK
• Sue Offord, United Utilities

Trianer/Coach of the Year

• Mark Rzedzian , Carole Nash Insurance Consultants
• Nina Hickson, Cheshire Constabulary
• Peter Jackson, Cable and Wireless

Support Person of the Year

• Caron Howarth, Telefónica O2 UK Ltd
• Debbie Grundy, Department Work and Pensions,Pensions Disability and Carers Service
• Fiona Heron, IBM
• Kirsty Hargraves, Burnley Borough Council
• Martin Pope, JD Williams

Contact Centre Manager of the Year (under 50 seats)

• Christine Burns, Pontins Ltd
• Jacqueline Marshall, United Utilities
• Joanne Preston, Burnley Borough Council

Contact Centre Manager of the Year (over 50 seats)

• Andy Lang, Greater Manchester Police
• Annette Ritson, Expotel Limited
• Jennifer Lytollis, Greater Manchester Police
• Jeremy Keigan, United Utilities
• Linda Hill, Lowri Beck Solutions Limited

The 2008 Awards Dinner

Company Awards

Best Utilisation of Technology

• Carole Nash Insurance Consultants
• United Utilities
• iQor
• Telefónica O2 UK Ltd

Best Outsourced Partnership

• Expotel & DWP
• iQor & BBC TV Licensing
• LBM Direct Marketing Ltd & O2
• Liverpool Housing Trust & Johnnie Johnson Housing Trust

Best Avoidable Contact

• Impact Partnership
• Liverpool Direct

Best Customer Experience Programme

• Cheshire Constabulary
• Telefonica O2 UK
• United Utilities

Business in the Community Award

• Telefónica O2 UK Ltd
• Air Products

Team of the Year

• Staff Development Team, Carole Nash Insurance Consultants
• Customer Service Centre, Liverpool Housing Trust
• The Emergency Control Team, Manchester City Council
• Workforce Planning Team, United Utilities

Contact Centre of the Year (under 50 seats)

• Blackburn with Darwen Borough Council
• Burnley Borough Council
• Manchester United Football Club
• Office Link
• One Call, Helena Partnerships Ltd
• Supply Fault Information Centre (United Utilities)

Private Sector Contact Centre of the Year  (over 50 seats)

• Cable and Wireless
• Capita Business Services / CRB
• Carole Nash Insurance Consultants
• Equanet
• QVC UK

Contact Centre (over 50 seats) Public Sector

• Cheshire Constabulary
• Greater Manchester Police
• Impact Partnership

Congratulations to all the 2009 finalists!

To book your places at this event, please contact the CallNorthWest Events Team on 0845 4022303 or email and remember to book before 11th September to receive the early-bird discount!

Related Pages

North West Contact Centre Awards – winners announced

  

Finalists announced for the North West Contact Centre Awards 2011

  

Shortlist announced for North East Contact Centre awards

  

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