http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm/comment-page-1#comment-30498 Liz Rutherford Tue, 01 Feb 2011 16:22:18 +0000 http://www.callcentrehelper.com/?p=7972#comment-30498 I really liked the clear way you set out your methods and the care you demonstrate regarding training and always looking after customers and staff. Rostand is a corporate film company and I wondered what part film played in your training schedules. We are all ex BBC and also involved in media training. I really liked the clear way you set out your methods and the care you demonstrate regarding training and always looking after customers and staff. Rostand is a corporate film company and I wondered what part film played in your training schedules. We are all ex BBC and also involved in media training.

]]> http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm/comment-page-1#comment-29919 Akash Paratap Singh Wed, 15 Sep 2010 13:28:35 +0000 http://www.callcentrehelper.com/?p=7972#comment-29919 good insights. Also, it would be good if we do an analysis of call quality parameters and see if they are in sync with our CSAT ie a higher call quality score should ideally translate into a higher CSAT score. It would be a good check to see if we are measuring the right things or we need to change what we are measuring as call quality good insights. Also, it would be good if we do an analysis of call quality parameters and see if they are in sync with our CSAT ie a higher call quality score should ideally translate into a higher CSAT score. It would be a good check to see if we are measuring the right things or we need to change what we are measuring as call quality

]]> http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm/comment-page-1#comment-29803 Angelina Wed, 18 Aug 2010 03:22:36 +0000 http://www.callcentrehelper.com/?p=7972#comment-29803 Very informative article. Thank you Jaime. Would be nice if you could share more insight on the same specifically on continued improvement in performance & maintaining consistent CSAT. Very informative article. Thank you Jaime. Would be nice if you could share more insight on the same specifically on continued improvement in performance & maintaining consistent CSAT.

]]> http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm/comment-page-1#comment-28904 Elizabeth Sealey Wed, 27 Jan 2010 13:47:31 +0000 http://www.callcentrehelper.com/?p=7972#comment-28904 I'm pleased to say first call resolution as the number one point here. If only more companies would offer this. I’m pleased to say first call resolution as the number one point here. If only more companies would offer this.

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