A new editor for Call Centre Helper

Call Centre Helper has a new Editor. Jonty Pearce will take over as Editor starting with the November 2007 edition.

Jonty has a great deal of experience in the call centre sector, having edited the magazine from 2003 to 2005. Prior to that he worked a s a call centre consultant with Eloyalty, Lucent andf Avaya.

Jonty Pearce takes over as Editor of Call Centre Helper

Starting with the November 2007 edition Jonty will be launching a new and punchy format for Call Centre Helper (www.callcentrehelper.com)

He’s delighted to be back working on call centre issues, and promises to give callcentrehelper.com a brand new look and feel as of the new year.

“We’re delighted to have been able to attract Jonty. We believe Jonty’s wealth of experience, skills and market knowledge will be in driving the editorial content - particularly with call centre managers and technologists.”