Advanced Certificate in Customer Contact Planning and Management 164 Filed under - Archived Content, The Forum Awarded by the University of Ulster, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. THE DATE: 25th-27th November THE LOCATION:Manchester THE DETAILS: Awarded by the University of Ulster, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research. THE ORGANISERS: Professional Planning Forum Author: Megan Jones Published On: 19th Aug 2014 - Last modified: 17th Sep 2019 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter