Advanced Certificate in Customer Contact Planning and Management 158 Filed under - Archived Content, The Forum THE DATE: 9-11th June THE LOCATION: Manchester THE DESCRIPTION: Awarded by Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research. THE ORGANISERS: Professional Planning Forum THE WEBLINK: http://theforum.social/Training/ArticleId/351 Author: Megan Jones Published On: 5th Apr 2015 - Last modified: 11th Jul 2016 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter