Advanced Planning Techniques (Forecasting and Scheduling)

Resource Planning has ‘come of age’ in many organisations and is no longer thought of as a skill solely for dealing with the randomness of inbound calls.

THE DATE: 7-8th October

THE LOCATION: Manchester

THE DETAILS: Resource Planning has ‘come of age’ in many organisations and is no longer thought of as a skill solely for dealing with the randomness of inbound calls.  Organisations are seeing the opportunity to replicate the efficiency improvements, gained by maximising forecast accuracy and scheduling efficiency in particular, in other aspects of the contact centre and of the wider organisation.

THE ORGANISERS: Professional Planning Forum