Alcatel-Lucent
Company Name: Alcatel-Lucent
Address: Voyager Place, Shoppenhaggers Road, Maidenhead, Berkshire, SL6 2PJ
Tel No: 0800 038 0091
Contact Name: Nigel Jones
Contact Email: nigel.jones@alcatel-lucent.co.uk
Weblink: www.alcatel-lucent.com/wps/portal/enterprise
Profile:
Alcatel-Lucent Contact Centre Solutions empower organisations to enhance the interaction experience with their customers.
We can address customer requirements from cost competitive voice call distribution capabilities for a few agents in SME’s, to sophisticated networked multimedia interaction centres supporting thousands of agents across the globe.
The Genesys software suite is at the very core of these solutions, complemented by Alcatel-Lucent’s leading position in its ability to deliver secure, mission critical IP business communications.
Alcatel-Lucent & Genesys Contact Centre Solutions are currently used by more than 1Million users worldwide.
Categories:
- Call Routing
- Self Service
- Unified Communications
