Allow Your Staff to Set Their Own Breaks 636 Filed under - Archived Content, Empowering Agents Here’s a simple tip to help with breaks – allow your agents to set their own. This works best in a team. Have a goldfish bowl with a number of table tennis balls. When a member of staff goes for a break, they must take a ball. If there are not enough balls, they can’t go for a break until someone brings a ball back. This way the team will work out for themselves how to handle the breaks. The team will love it – I’m not sure about the Resource Planners. Author: Jo Robinson Published On: 8th Sep 2015 - Last modified: 10th Dec 2020 Read more about - Archived Content, Empowering Agents 1 Comment Are there any similar alternatives to the goldfish bowl? Matt Heaney 21 Oct at 10:52 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter