Comments on: Answers: Phone rage http://www.callcentrehelper.com/answers-phone-rage-1821.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Charley P http://www.callcentrehelper.com/answers-phone-rage-1821.htm/comment-page-1#comment-933 Charley P Thu, 24 Jul 2008 11:52:31 +0000 http://www.callcentrehelper.com/answers-phone-rage-1821.htm#comment-933 Like you I got very frustrated by calling into those call centres. They often make my blood boil. I find that the long queues and the phone menus put me in a bad mood before I have even spoken to anybody. I now avoid call centres and write instead. Unless it is really urgent or quite complex and you have to speak to someone. You can lay out all your concerns in a letter and generally you get a reply. I've tried the websites and emailing a few of them and it sometimes works, but sometimes it takes ages to respond (if at all) and you can get bland answers. This way I don't get so worked up and stay in control. The main problem I have is the call centres that phone me up. I registered with the Telephone Preference Service but I still get a few that come through. Like you I got very frustrated by calling into those call centres. They often make my blood boil. I find that the long queues and the phone menus put me in a bad mood before I have even spoken to anybody.

I now avoid call centres and write instead. Unless it is really urgent or quite complex and you have to speak to someone. You can lay out all your concerns in a letter and generally you get a reply.

I’ve tried the websites and emailing a few of them and it sometimes works, but sometimes it takes ages to respond (if at all) and you can get bland answers.

This way I don’t get so worked up and stay in control.

The main problem I have is the call centres that phone me up. I registered with the Telephone Preference Service but I still get a few that come through.

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