Aspect

Are you ready for the new FSA regulations coming into effect in March 2009?

cybertech-fsa-185.jpgActiva Solutions, the UK arm of CyberTech International, has announced that its latest voice and data recording solutions are fully compliant with the new FSA regulations, which are due to come into force from March 2009 and require all telephone conversations relating to client orders for the equity, bond and derivative markets to be recorded and securely stored for six months.

According to Paul Manyweathers, Managing Director of Activa Solutions: “We can provide financial institutions with future-proofed recording solutions that exceed all current and proposed FSA regulations aimed at combating insider trading and manipulation of markets.”

Activa actually exceeds FSA requirements by not only recording all transactions carried out over fixed telephones including VoIP, but also by providing one of the first effective solutions for the recording and storage of mobile phone communications without having to input prefix numbers. It will give traders greater flexibility as to how and where they talk to clients and will enable them to better meet the demands of fast moving markets.

The technology also provides faster access to recorded calls by automating the authorisation process and delivering instant call retrieval and replay to the workstation without having to wait for tapes or disks to be manually located and loaded onto a playback unit. After identifying the specific recording from their workstation, traders gain a replay of the full recording, subject to user rights and permission. The authorisation process is fully documented with a complete audit trail of every event.

Activa recording solutions offer class-leading levels of security and use 256-bit Rijndael AES audio encryption coupled with MD5 fingerprinting, to ensure that all audio files are secured against unauthorised replay, alteration or editing. For maximum resilience, they also support centralised archiving to mass storage devices such as EMC Centera for secure long-term data storage.

9 Apr 2008

Filed under Call Centre News

Related Pages

Liked this article? Why not get our latest articles delivered to you by email every week.

  

Post a comment





Link to this page from your blog

We'd love it if you could link back to us on your blog. Here is the code.

Subscribe to the free Call Centre Helper Newsletter
Newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper free newsletter
 
Poll
Do you get the right level of support from your IT Dept?





 
Display Adverts

What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com

Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com

23-24 April 2012, Blackpool - Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers.
www.planningforum.co.uk

 
Popular Pages
 
Recent Subscribers
  • Manager, Participant Services - Extend Health       (Sunday 12 Feb)
  • Customer Service - Electrolux       (Saturday 11 Feb)
  • Head of Remote Banking - Piraeus Bank Egypt       (Friday 10 Feb)
  • Project Manager - Government       (Friday 10 Feb)
  • Sr.Ops Manager - plummer       (Friday 10 Feb)
  • Client Contact manager - HL       (Friday 10 Feb)
 
Button Adverts
 
Join the Discussion
 
 
 
call centre | call centre jobs | presentation | powerpoint templates | business helper