http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm/comment-page-1#comment-2886 James Bassett Tue, 16 Sep 2008 21:02:51 +0000 http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm#comment-2886 I am an agent at one the mainline airlines, and the problem me and my co-workers have with AHT is, that the goals are not truly and honestly measureable. How can one control,even with all the helpful hints, the time spent on the phone talking to a customer without rushing them. You know, we are not counting widgets. We have to deal with a great body of job knowledge; and then, answer a myriad of questions the customer might have(involving, mostly, travel agents, who will not do the homework before calling)quickly and precisely. I am an agent at one the mainline airlines, and the problem me and my co-workers have with AHT is, that the goals are not truly and honestly measureable. How can one control,even with all the helpful hints, the time spent on the phone talking to a customer without rushing them. You know, we are not counting widgets. We have to deal with a great body of job knowledge; and then, answer a myriad of questions the customer might have(involving, mostly, travel agents, who will not do the homework before calling)quickly and precisely.

]]> http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm/comment-page-1#comment-1170 John Wed, 06 Aug 2008 23:44:33 +0000 http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm#comment-1170 how do you get outbound callers to focus??? how do you get outbound callers to focus???

]]> http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm/comment-page-1#comment-561 deepak Thu, 26 Jun 2008 17:35:21 +0000 http://www.callcentrehelper.com/are-your-agents-fresh-and-focused-for-each-call-1672.htm#comment-561 good but a leanghty one appritiate your patience ..a small request on my end some where i see the spark missing in your script ...for sure good job but you can be a better one if you want to good but a leanghty one appritiate your patience ..a small request on my end some where i see the spark missing in your script …for sure good job but you can be a better one if you want to

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