ASC Telecom UK Ltd
Company Name: ASC Telecom UK Ltd
Address: Unit 1, Stanhope Gate, Stanhope Road, Camberley, Surrey, GU15 3DW
Tel No: 01276 673694 (Direct Line) or 01276 676070 (Reception)
Contact Name: Peter Fernando, Telemarketing Manager
Contact Email: info@asctelecomuk.com
Weblink : www.asctelecomuk.com
Profile : ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal vital information, enabling companies and organizations to considerably improve their value creation. Contact centre’s enhance customer service, efficiently deploy staff and increase productivity.
ASC´s software solutions are used in contact centres to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centres are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, ASC’s Quality Monitoring Software; INSPIRATIONpro, reveals improvement potentials in contact centre operations which include customer services, sales activities, marketing, KPI’s and quality standards, efficiency levels, operational processes and problem solving.
ASC has sales offices in the UK, France, Germany, Poland, Switzerland, the United States, Japan and Singapore. In addition, ASC has a network of certified and highly capable distribution partners, supporting a number of ambitious customer projects in more than 60 countries. An export quota of almost 70 per cent, together with its worldwide service network, makes ASC a powerful global player. ASC’s recent success was winning Europe’s largest Contact Centre Project for Quality Monitoring of over 10,000 agents at 33 locations.
Categories:
- Call & Voice Recording
- Quality Monitoring
- Voice Analytics
- Performance Improvement
- Customer Experience
- Agent Coaching & Monitoring
- Analytics
- Contact Centre Solutions
24 Jun 2010
Filed under Agent Coaching and Monitoring, Analytics, Call Centre Directory, Call Voice Recording, Contact Centre Solutions, Customer Experience, Performance Improvement, Quality Monitoring, Voice Analytics
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