Recorded Webinar: How to Really Empower your Agents Related Articles What Does Employee Empowerment REALLY Mean? Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: How to Turn Agents Into Super Agents Involve Agents in Operations and Strategy 1,645 Filed under - Recorded Call Centre and Customer Experience Webinars, Business Systems It is generally recognised that empowered agents provide higher levels of customer satisfaction. In this webinar we ask our panel for their advice on the best ways to introduce and maintain agent empowerment – from measurement to ownership, and from technology to shift patterns. Topics Discussed The best ways to empower agents How much money should an agent be allowed to compensate a customer without asking for approval The best and worse measurements to use with empower agents How to measure agent empowerment Quality monitoring and agent empowerment Fixing broken processes Taking ownership for problems Allowing agents to pick or change their own shifts Top tips from the audience Panellists Carolyn Blunt Ember Real Results Emma Bridger People Lab David Evans Business Systems Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems Author: Rachael Trickey Published On: 1st May 2016 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Business Systems Recommended Articles What Does Employee Empowerment REALLY Mean? Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: How to Turn Agents Into Super Agents Involve Agents in Operations and Strategy Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter