Aspect announces acquisition of Quilogy

The acquisition will help organisations improve business processes with the combined capabilities of these technologies. Bringing together unified communications and collaboration software applications with systems integration (SI) capabilities allows customers to achieve business objectives more effectively than through services or applications individually.

The companies share mutual expertise in Microsoft technologies.  In a strategic equity partnership with Microsoft Corporation, Aspect has expertise in unified communications, while Quilogy, a leading Microsoft National Systems Integrator, provides strategic and technical knowledge in collaboration tools for key Microsoft platforms, including its fastest-growing product, Microsoft SharePoint. Quilogy also offers a broad range of Microsoft capabilities and additional vertical industry experience to Aspect in the areas of healthcare and public sector.  Both companies are Microsoft Gold Certified Partners.

Jim Foy

“Quilogy’s expertise in Microsoft SharePoint and the broader collaboration space, coupled with Aspect’s global unified communications leadership and strategic equity alliance with Microsoft, are a formidable combination in the enterprise technology market,” said Jim Foy, chief executive officer, Aspect. “Plus, the opportunities for innovation with our unified communications applications for the contact centre will mean new product capabilities, customised solution development, and tighter ties to enterprise resources for our contact centre customers. This supports a logical evolution of Aspect’s vision of transforming enterprise business processes by leveraging Microsoft software platforms.”

The combined company will offer unified communications and collaboration services, including IT and SI services, such as strategic planning, design and architecture, user experience and interface design, implementation and hosting, user adoption and training, custom development, and business process consulting for Microsoft and Aspect software and platforms.

“Unified communications and collaboration are game-changing technologies for the enterprise and the contact centre,” said Irwin Lazar, Vice President for Communication and Collaboration Research at Nemertes Research. “More organisations are recognising that the value of UC and collaboration comes from applying it to business processes through existing and custom applications. However, while 69 percent of companies say unified communications return on investment is important or vital, only 18 percent have been able to quantify any benefit.  Aspect’s acquisition of Quilogy will help customers identify and implement the business benefits of UC.”