Aspect leads global outbound contact centre market

Aspect is the leading global contact centre vendor for outbound capabilities, according to a report from Datamonitor.

The Market Share Insight: The Contact Center Universe report found that Aspect has 29 percent of the market, with the next leading vendor maintaining a 16 percent market share.

“Outbound contact centre capabilities continue to be heavily in demand in 2009 as companies search for advanced capabilities to reach their audiences at the right time for business processes that are critical to revenue goals, such as collections and sales,” said Ian Jacobs, senior analyst, Datamonitor. “We’ve found that many companies are turning to Aspect for these outbound features due to the depth and breadth of the vendor’s offerings, in addition to their reputation in the market.”

Serge Hyppolite

Aspect offers outbound capabilities as part of a number of UC applications for the contact centre, including Blended Interaction and Streamlined Collections.  Aspect’s UC applications help companies target operational objectives with specific software capabilities.

“More companies are looking to increase the effectiveness and productivity of their outbound contact centre processes, and our UC applications provide all the capabilities these organisations need to improve their outbound campaigns,” said Serge Hyppolite, director of interaction product management, Aspect. “Our leadership in the outbound market offers a strong proof point that organisations are turning to Aspect for our innovative UC solutions, our reliability, scalability, reputation, and ultimately our ability to help improve their business results.”

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