Award winners and photos from Call Centre Expo 2013

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The Call Centre Expo and the European Call Centre Awards and Customer Service Awards were held this week in London.

Read on to find out who the winners were, and see if you can spot yourself in the pictures taken at the event.

The stars of customer service were revealed at this year’s European Call Centre Awards and Customer Service Awards.

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In order of presentation, the winners were:

Best Application of Technology

Barclays – Wealth and Investment Management

Best Banking & Financial Services

Coventry Building Society

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Best Customer Service Centre of the Year

Chain Reaction Cycles – Customer Operations Department

Best Improvement Strategy

Findel Education

Best Online Customer Service

Jagex Games Studio

Best Retail Customer Service

The White Company Customer Service Contact Centre

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Best Social Media in Customer Service

UCAS

Best Travel & Hospitality

buw Unternehmensgruppe – TUI Service AG

Customer Resolution Team of the Year

LV=

Customer Service Innovation of the Year

DenizBank for Pro-Active Contact Centre

Customer Service Professional of the Year

The White Company – Nicola Spencer

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Customer Service Team of the Year

Virgin Media

Employer of the Year

RHP

Large Contact Centre of the Year

Lebara

Manager of the Year

Tracy McConnachie, Tesco Customer Service Centre

Medium Contact Centre of the Year

AXA Insurance

Small Contact Centre of the Year

AmicusHorizon

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Support Professional of the Year

Donna O’Connor, The White Company

Support Team of the Year

Air 21 Ltd

Team Leader of the Year

Bruce Christine, Virgin Media

Young Professional of the Year

Sidra Ayaz, Loop Customer Management Ltd

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Outsourcer of the Year

60K Ltd.

Outsourcing Partnership of the Year

Firstsource for Sky Strategic Partnership

Customer Service Business Leader

Ian Armitage

Lifetime Achievement

Richard Brimble

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See if you can spot yourself in our Call Centre Expo photographs…

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The Interactive Intelligence team

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Syntec Telecom looking sharp and prepared for the day ahead

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The injixo team test out their smiles as the event kicks off

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Vocalcom waiting for the show to open

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Noble Systems set up and ready for their first client

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NewVoiceMedia warming up for the busy day ahead

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Vocalcom demonstrating their latest products

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Megan enjoying a free smoothie with Ultra Communications

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mplsystems offering pick and mix sweets to promote their customised agent desktop

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Aspect Software discussing their latest software

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Jonty at the Business Systems stand

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Jabra discussing their latest headset design

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Business running smoothly at the LiveOps stand

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The Plantronics team discussing their latest headsets

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ctalk discussing business over coffee

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eGain running software demonstrations on their stand

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A bird’s eye view of Interactive Intelligence and Syntec

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The colourful mplsystems stand

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Salted or sweet? NewVoiceMedia and their retro popcorn machine

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LiveOps Engage stole the show at the LiveOps stand

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Business Systems discussing their latest products

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Networking in full swing at the Professional Planning Forum stand

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Megan testing out Jabra’s latest headset technology

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Aspect Software making a bold impression with their fluorescent green stand

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The Ultra Communications stand in action

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Up-close and personal with the latest range of Plantronics headsets

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ctalk discussing business

 

Author: Jo Robinson

Published On: 9th Oct 2013 - Last modified: 12th Dec 2018
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