Best Practices in Digital Customer Engagement

THE DATE: 11th November

THE LOCATION: Bristol

THE DETAILS:  EDF Energy and Sun Life Direct will be sharing their strategies at a series of forthcoming events, which you are invited to attend.

Find out why engaging customers online really matters: how it increases NPS and CSAT scores and cuts the cost of customer service operations.

Understand how to transform your online customer service offerings to meet changing consumer behaviour.

Hear from major UK organisations who will be discussing their digital strategies and sharing what they’re doing to better understand and engage their customers online.

Share your ideas and experiences and learn about the tools other organisations are using to reinvent the customer experience.

See digital engagement in action: how can you monitor, target and engage your customers with Live Chat, mobile chat, rich-media and personalised content and what are the benefits of doing so?

Attendance at this event is complimentary.

Address:
The Clifton Pavilion, Bristol Zoo Gardens, College Road, Clifton, Bristol, BS8 3HH

THE ORGANISERS: Liveperson

THE WEBLINK: http://info.liveperson.com/EMEA_Event_Engagement_Matters_Roadshow_2014.html