Best Practices in Digital Customer Engagement

THE DATE: 26th November

THE LOCATION: London

THE DETAILS:

Find out why engaging customers online really matters: how it increases NPS and CSAT scores and cuts the cost of customer service operations.

Understand how to transform your online customer service offerings to meet changing consumer behaviour.

Hear from major UK organisations who will be discussing their digital strategies and sharing what they’re doing to better understand and engage their customers online.

Share your ideas and experiences and learn about the tools other organisations are using to reinvent the customer experience.

See digital engagement in action: how can you monitor, target and engage your customers with Live Chat, mobile chat, rich-media and personalised content and what are the benefits of doing so?

Attendance at this event is complimentary.

Address:
Glaziers Hall, 9 Montague Close, London Bridge, London, SE1 9DD

THE ORGANISERS: Liveperson

THE WEBLINK:
http://info.liveperson.com/EMEA_Event_Engagement_Matters_Roadshow_2014.html