Recorded Webinar: Best Practices for Using Web Chat Related Articles 10 Best Practices to Improve Customer Service Live Chat 8 Benchmarks to Improve Your Live Chat Metrics How to Forecast and Plan for Live Chat 10 Things They Won't Tell You About Live Chat 3,012 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Live Chat, Richard McCrossan As digital adoption rates for online and mobile applications increase, so the use of Web Chat is rapidly growing and is starting to become the customer support channel of choice for consumer transactions. In this webinar we look at best practices for using Live Web Chat in the contact centre – where, when and how to offer it. Topics Discussed The latest statistics about digital adoption and customer contact models How to migrate existing telephony customers to Web Chat Managing Web Chat alongside other channels of support Which advisors should handle Web Chat How many simultaneous Web Chats can an agent really handle? Handle times and SLAs for Live Chat Quality monitoring of Web Chat Queuing strategies for Web Chats Blending calls, emails and Web Chats Managing knowledge across multiple channels Panellists Paul Weald Contact Centre Innovator Richard McCrossan Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 5th Nov 2014 - Last modified: 15th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Live Chat, Richard McCrossan Recommended Articles 10 Best Practices to Improve Customer Service Live Chat 8 Benchmarks to Improve Your Live Chat Metrics How to Forecast and Plan for Live Chat 10 Things They Won't Tell You About Live Chat Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter