Bright UK Ltd

Company Name: Bright UK Ltd

Address: Yelverton Lodge, Richmond Road, London, TW1 2NW

Tel No: 0208 892 9530

Contact Name: Mats Rennstam

Contact Email: info@brightindex.co.uk

Weblink: www.brightindex.co.uk

Profile:

Bright is a leading independent customer management consultancy, specialising in bespoke benchmarking and advice on:

Performance
Employee satisfaction and engagement
Customer satisfaction and behaviour

Over 800 centres have participated in the relevant, reliable and actionable benchmarking Bright Contact Centre Index. They get a more realistic view of how they are doing but also insightful recommendations on actions needed to narrow the gap to best practise, in their own sector as well as nationally. The modules can be used separately but by combining the three, clients acquire a complete performance management tool. The customer feedback is also fed back to the agents resulting in service and FCR skyrocketing.

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