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Build better links with marketing

Filed under Jonty's Tips ,

pushing-jigsaw-togetherToo many contact centres have poor links with marketing.  The first time that you know a mailing has gone out is when the call volumes have increased.  

Start building better links with the marketing department.  Things such as a staff swap for a couple of days can be highly effective.

4 Feb 2013 - Filed under Jonty's Tips ,

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