Calabrio

Calabrio is the workforce performance company and trusted ally to leading brands in 100 countries around the world. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering agents as brand guardians.

www.calabrio.com

Contact Name: Neil Griffiths, VP of Sales – EMEA

Tel No: +44 (0)203 367 2122

Contact Email: neil.griffiths@calabrio.com

Profile:

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customerCalabrio is the workforce performance company and trusted ally to leading brands in 100 countries. Calabrio’s flagship portfolio Calabrio ONE is designed to create the digital foundation of today’s customer-centric contact centre. It helps to enrich and interpret human interactions and empowers millions of agents around the world as brand guardians.

The only true-cloud platform in the contact centre world, Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs.

High-profile companies such as National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.