Call Centre Calculator app launched 2,289 Filed under - Archived Content, Rostrvm Rostrvm Solutions, has launched an app for mobile devices, to assist busy managers in calculating inbound call centre staffing needs. Rostrvm’s inbound call centre calculator app calculates the number of staff needed to deal effectively with calls. It provides an instant indication to managers of the number of people needed to man call centre phones whilst meeting the required service level targets. The app allows you to enter the expected number of calls per hour and the average call length in seconds, then insert the service level target percentage needed in a set number of seconds. The calculator will show the number of agents required instantly. The calculated number of agents indicates the number that must be either handling calls or available to handle calls at all times in the hour to meet the required service level. Ken Reid Ken Reid, Marketing Director at Rostrvm Solutions, said, “Customers must be kept happy but staffing needs can change rapidly within some of today’s contact centres due to the dynamic marketplaces they serve. Managers need fast and easily accessible information to help them make efficient calculations, wherever they are, 24 hours a day.” To find out more, visit: Rostrvm Solutions Author: Jo Robinson Published On: 28th Nov 2012 - Last modified: 12th Dec 2018 Read more about - Archived Content, Rostrvm Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter