Call Centre Expo Day 1 photos
This year we are again doing our popular live coverage of Call Centre Expo.
Our reporters are at the show uncovering all of the best bits and will be updating the website throughout the day.
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Champagne Moments
This month's winning tip
Positive phrases add life to the advisor's tone, but most advisors forget to use them.
A simple way to remember is to put the Top Reassuring Phrases on every advisor's soft board, for ...Read More... More Champagne Moments
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Positive phrases add life to the advisor's tone, but most advisors forget to use them.
A simple way to remember is to put the Top Reassuring Phrases on every advisor's soft board, for ...Read More... More Champagne Moments
Sponsored by Verint
Most popular articles
- Seven ways to improve efficiency in your contact centre
- Five phrases a Call Centre Manager should never use
- Top 5 ways to improve attrition in your contact centre
- How do I - manage negativity to change?
- Incentive schemes that work
- Can your agents eat and drink at their desks? - The feedback
- Confessions of a Contact Centre Agent
- Are your agents fresh and focused for each call?
- Answers: Legal recording guidelines
- Knowledge experts assist Call Centre agents and Supervisors
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