Call Centre Helper forward features

Open Contribution Slots

Are you a budding author?  Would you like to write for Call Centre Helper?

Here is a list of all our current open slots where we are actively looking for editorial contribution…

The Call Centre Helper Forum

The quickest and easiest way to appear in Call Centre Helper is to respond to one of the questions on our forum.

To view the list of current topics please click on http://www.callcentrehelper.com/forum/

Don’t forget to add your profile and upload a picture. (although please be aware of our strict no advertising policy)

Forward Features

We are actively looking for editorial contribution with the following articles:

• Can we make performance management into a game? – please email Matthew Brown for more details.
• How to make it simpler for our customers to deal with us – please email Matthew Brown for more details.
• Setting up a customer experience improvement team- please email Matthew Brown for more details.
• Building flexibility into the schedule using banked hours – please email Matthew Brown for more details.
• Help your staff stay stress free.
• How to improve your Quality Monitoring
• Setting up a coaching surgery
• How to make a customer centric view for your business

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We are also on the look out for talented freelance journalists, so if you know anyone suitable please could you ask them to get in touch through our contacts page.

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By submitting content to Call Centre Helper, you retain copyright of the material.

You also grant to Clearly Presented Ltd (the owners of Call Centre Helper) an irrevocable, non-exclusive license to publish, modify or distribute the content in any way that we feel fit.  We will usually credit the author.

Please note that all content in our wiki guides is liable to be changed and edited over time.

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