Call Centre Helper forward features

Open Contribution Slots (August - October 2010)

Are you a budding author?  Would you like to write for Call Centre Helper?

Here is a list of all our current open slots where we are actively looking for editorial contribution…

The Call Centre Helper Forum

The quickest and easiest way to appear in Call Centre Helper is to respond to one of the questions on our forum.

To view the list of current topics please click on http://www.callcentrehelper.com/forum/

Don’t forget to add your profile and upload a picture.

Forward Features

We are actively looking for editorial contribution with the following articles:

Top Tips – Max of 150 words per tip

• Top tips for dealing with angry staff

Panel Discussions (200-400 words)

• What to look for when buying a call centre telephone system
• What are the best call centre security questions? (Best/quickest/most secure etc) 
• Customer Service Trends for 2011

Call Centre Management (1,200 words)

• The Top 10 Call Centre problems
• Why do appraisals?  Are they outdated and is there a better option?
• Dealing with bullying and harassment in the call centre.

Call Centre Life

• The History of the Contact Centre (send in your old contact centre photos and historical references)
• How to optimise part-time working in the Call Centre
• Call centre dress code
• Duvet Days

Call Centre Technology (1,200 words)

• Implementing quality systems
• Internet chat in the call centre ( how to do it, who is doing it, how to manage it and examples)

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Outbound Dialling Reference Guide

• Outbound call forecasting
• How to measure call quality in the outbound process

Reference Guides

• Call Recording and Speech Analytics Reference Guide
• Workforce Management Reference Guide
• Call Centre Software Reference Guide

The reference guides are collaborative in-depth guides written around a particular topic, typically with between 50 and 90 content areas.  These are commercial guides.  Please contact Jonty if you are interested in contributing.

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NOTES FOR PRs:

If you’re interested in preparing any particular feature please send us in a brief synopsis of how you can provide some real insight into the subject.

By submitting content to Call Centre Helper, you retain copyright of the material. 

You also grant to Clearly Presented Ltd (the owners of Call Centre Helper) an irrevocable, non-exclusive license to publish, modify or distribute the content in any way that we feel fit.  We will usually credit the author. 

Please note that all content in our wiki guides is liable to be changed and edited over time.