Call Centre News round-up
Here is a quick round-up of the current call centre stories featured in the national and local press.
Conduit to create 600 call centre jobs in Cardiff
Conduit is to create 600 new call centre jobs in Cardiff. BBC News
Outsourcing group acquires city call centre
Serco is to take over a leading Sheffield call centre. The Star
Dairy firm in Bristol has call centre based in the Philippines
A dairy firm in Bristol outsources customer service to an overseas call centre. This is Bristol
Political group worries over call centre move
Concerns have been expressed over plans to move an emergency call centre. This is Staffordshire
New call centre confirmed for Dundalk
PayPal has confirmed that it will open a new call centre in Dundalk, Ireland. Inside Ireland
Call centre takes on 100 new staff
The Save Britain Money Group, based in Swansea, has taken on 100 new call centre workers in the last few weeks. This is South Wales
New call centre opens in Derby
HEROtsc has opened its new call centre at Pride Park in Derby, which it hopes will create 1,400 jobs. BBC News
Call centre jobs boost for South Wales
Virgin Media has announced plans to create 250 new call centre jobs in Swansea. Wales Online
Mayor visits call centre
The mayor of Rotherham has visited Capita’s call centre at Manvers, one of the region’s largest employers. Goole Courier
Fears that call centre move could harm emergency service response times
Unions have warned that plans to merge fire service 999 call centres into one regional hub could result in longer response times. This is Staffordshire
Gas supplier launches online video customer service
British Gas has launched an online video customer service that allows customers to chat with agents on camera. Computer World
22 Feb 2012
Filed under Call Centre News
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