Call Centre News Round-Up

• Complaints to big six energy suppliers still rising, says Ofgem. The Guardian
• Great customer service is key to free publicity. Business News Daily
• Lloyds bans branch salesmen from contacting millions of customers who have asked not to be pestered. This is Money
• Vodafone sorry after police 101 telephone number and NHS 111 line both go down. The Herald

---

• Britain’s biggest financial firms told to improve complaints handling. The Guardian
• Airlines’ budget for social media to increase. Travel Daily News
• 74% of adult internet users use social media platforms. Business 2 Communinty
• ScottishPower faces ban over customer service. The Scotsman