Comments on: Answers: The best games for a call centre

By: thato

thato — Fri, 10 Feb 2012 18:45:46 +0000

hi im a team leader leading 10 staff members i will like some ideas on the competition to have its a telesales department

By: Julie B

Julie B — Mon, 06 Feb 2012 19:08:57 +0000

Kim Vey-

I know you posted a while ago about the book you are working on. If you are still working on it I would love to review it and even get a copy if its already done.

LMK.

Thanks

By: SamIAm

SamIAm — Mon, 30 Jan 2012 03:33:27 +0000

I have a small staff of 10, and this summer we did mini candy bars in a covered box. For every sale over a certain dollar amount they could dig for a bar. Some bars had dollars wrapped around them. They loved it

By: Allison

Allison — Fri, 27 Jan 2012 15:56:04 +0000

I have about 6 cold callers in my office. Popular games are:
“Joker Poker” – For every order you get to pick 1 card. Jokers are wild. Whoever has the best hand at the end of the week wins.
“Battleship”
“Candyland”
“Hot potato- whoever ends with it wins a prize.
“Horse Races”
“Dice” – Set up a numbered board with prizes for each #. Whatever the total of the rolled dice is – they get that prize.
“Balloon Pop” Set up each desk with 5 or so balloons. For each sale you can pop another person’s balloon. Whoever has the most at the end of the week wins.
“Bingo”
“wheel of fortune”
“Blackjack” – If you beat the dealer (me) you get extra money!
“yachtzee”
And I always try to play holiday type games. For example on easter – I put out eggs with money amounts in them. You can pick an egg for each sale. You can do the same thing for valentines day with hearts, etc.

By: Harmony

Harmony — Tue, 17 Jan 2012 11:49:41 +0000

Team Vulture. A part of the true definition of a manager is some in charge of team. To do that you need the power and skill to hire and train your own staff and select who is apart of your team. Incompetence is not that of the team or individual but of the manager. If you a are a true manager why did you select these people to be apart of your team? And is their incompetence a skill or will issue? The managers here are thinking of ways to keep their good staff willing and motivated to do
their jobs well. which in turn will increase productivity and retention which are two of the hardest things call centre managers face

By: Harmony

Harmony — Tue, 17 Jan 2012 11:28:39 +0000

For teams of 5-20 people one i found works wells is like the children game steal the egg. each sales rep has a basket with 5 Easter eggs on their desk. when they make an upsell or cross sell they can steal and egg from someone else. the person who wins will.most like not the highest performer so all staff are kept engaged until the last moment. The prize I was the team member who had the most amount of eggs after 4days got to go home two hours early one day and i would do their job answering calls for them.

By: Orange Juice

Orange Juice — Thu, 01 Dec 2011 01:43:06 +0000

I am the sales ambassador of our site and your page have become my source for all the sales incentive games on the floor at office. Thank you guys. you simply made me job lot easier. Muchas.

By: Tmy

Tmy — Wed, 26 Oct 2011 03:19:27 +0000

I try and have one big month long game for my team and a few smaller ones inside the month. The next one we are doing is a horse race. Our agents do sales and tech support. We have a giant horse track on the wall and every day they move their horse ahead one square per goal they meet. They have 3 goals per day and a few “water hazards” and boost questions worth +1 square. When they are neck and neck with another agent the competition really kicks in!

I absolutely LOVE the auction idea and will put that in place soon.

By: PJ

PJ — Sat, 08 Oct 2011 13:07:56 +0000

For a very quick energiser, try “5 in 15″. Randomly approach members of your team and ask them to come up with 5 examples of a specific subject in 15 seconds. For example, “John, you have 15 seconds to give me 5 types of root vegetable”.
It’s more difficult than you would think, as the short time scale will pressurize people and they’ll go blank, much to the amusement of their colleagues. If they’re successful, I have found a single sweet (like a haribo or Hershey’s kisses) is more than enough reward, as they are already basking in the glow of smugness for being so quick-thinking!
The list of subjects is practically infinite, ranging from soap opera stars, films starring Brad Pitt, ways to cook a potato to things that are more specific to your workplace. The names of 5 Directors of the company, 5 products you sell or 5 types of insurance policy. (These subjects tend to be seen as more boring though!)

By: Tina

Tina — Mon, 03 Oct 2011 00:34:02 +0000

I agree with Dave. Hey manager of “Team Vulture” If your ideas are “so proper” why are you on this site looking for ideas from all of us? Stooping to our “juvenile” level?