Comments on: The Top 10 Call Centre Software

By: jorobinson

jorobinson — Tue, 18 Oct 2011 16:01:14 +0000

Hi John

Cisco are listed in the latest version that we have just published:

http://www.callcentrehelper.com/the-top-25-contact-centre-technology-23594.htm

Thanks – Jo

By: John Chambers

John Chambers — Tue, 18 Oct 2011 15:37:30 +0000

Why don’t you list Cisco? The validity of your report is questionable since you’re excluding the leader in IP communications.

By: Christopher M

Christopher M — Wed, 28 Sep 2011 18:36:21 +0000

The Customer Service Standard Edition of “Avaya Dialer” Costs $ 242,000 for 100 agent call center, which is really very costly for new starters. I am planning to start a 50 agents call center with “My Sales Dialer”. Because its really cost effective and productive dialer. also they are the first to bring mobility in call centers. I don’t know why “My Power Dialer” is not listed here.
-Christopher

By: Christian

Christian — Wed, 28 Sep 2011 11:50:12 +0000

EDITED BY MODERATOR: REASON

Spaming your own product is against forum rules..

By: Peter Andre

Peter Andre — Tue, 19 Jul 2011 12:49:37 +0000

EDITED BY MODERATOR: REASON Spaming your own product is against forum rules..

By: Beth Snaper

Beth Snaper — Thu, 14 Jul 2011 17:48:15 +0000

There is a lot of good call centre software out in the market. We are invited to a large number of product vendor briefings.Call Monitoring,Call Recording Software are the most widely used all over the world.

By: Luca

Luca — Mon, 20 Jun 2011 07:43:17 +0000

Good morning,
I would like to know the main advantages of SAP BCM than a standard CTI (for exampel Genesis).
Integrating SAP BCM with SAP CRM provides adavantages in terms of costs (total costs of ownership). Anyway I would like to know if there are further functional advantages.

Thanks in advance

By: Atlas

Atlas — Fri, 07 Jan 2011 22:43:26 +0000

Can I get a comparison chart featuring these softwares?

By: Gary

Gary — Fri, 17 Dec 2010 05:20:26 +0000

Wow, and no mention of Asterisk ?

Asterisk is an ultra stable, high performance, clusterable, PBX system built on top of Linux. It is open source which means its millions of users can provide modifications. Because of this it has been used for everything from call centres, PAYG telcos, diallers, automated systems to home automation and bizarre experimental setups. It is the most fully featured setup you’ll ever find and if theres ANYTHING it cannot do there are a world of knowledgeable users ready to build it in for you.

It is FREE (as in beer) and unencumbered by licencing, handles predictive and progressive dialling to an impressive variety of metrics, allows highly complex dial plans, IVRs an touchtone driver apps, has built in AMD, easy integration with external databases and CRM (Also free), Call recordings, blind/attended and recorded transfers. It will work with everything from your ISDN30’s to plain ol’ internet lines. Even with a low grade connection you can use re-invites to handle far more through-calls than your bandwidth allows.

Best yet? Work from home agents are a snap!

Seriously guys! forget all that progressive licensing, tiedowns and long minimum contract terms.

Advert Removed :-Moderator

In the israeli ellections they used it to make over 5000 concurrent calls to 1.2 million people with a $900 infrastructure outlay and NO minimum contract terms using amazons EC2 cloud computing as the host system and offloading all of the bandwidth requirement to the cloud.

Advert Removed :-Moderator

By: Efthimis

Efthimis — Mon, 13 Dec 2010 20:04:34 +0000

Hello,
Does anybody have experience on Voxtron application ‘agenTel’?