Call Centre Summit proves a success
With all the gloom and doom in the news it was encouraging to see a good number of people attend last week’s Call Centre Summit. The event has proven to be very popular with both call centre managers and suppliers.
Our own editor Jonty Pearce went to see what all the fuss was about.
The Call Centre & Customer Services Summit is a two-day event hosted by Forum Events at Stansted Airport. It is different from a trade show in that it is a series of structured meetings and workshops. On arrival, both call centre managers and suppliers are given a full diary of half-hour appointments. In addition there are a number of workshops arranged, as well as the opportunity to let your hair down in the evening.
Overall I was surprised by how relaxed the whole event was. When meeting with a number of suppliers, there is always the suspicion that things will move over to the hard sell – some of the feedback that I get from another well-known event. Yet everyone that I spoke to seemed to be getting a lot out of it. The atmosphere was calm and people already seemed to have a lot of ideas to take home.
The call centre manager of a large travel company was going to be looking at how to deploy outbound text messaging to confirm booking details. The director of an outsourcer had the opportunity to make a number of new contacts.
The feedback sheets that I have been sent also present a rosy picture.
‘I found the event thoroughly worthwhile, well run and organised. The opportunity to talk to suppliers in a relaxed and non pressured way was refreshing.’ – Head of Corporate Customer Services, Exeter City Council
‘I came with an open mind and have gone away with ideas for development’ – Call Centre Manager, Huntingdonshire District Council.
It was also nice to catch up with a number of familiar faces. Ken Reid, Marketing Director of Rostrvm was there. Ken chaired a conference that I spoke at more years ago than we both care to remember. “We have been coming here now for a number of years. We get to meet a good number of people and it is much more affordable than the boat,” said Ken.
The organisers were pleased about the numbers, particularly given the state of the economy. “The Summit has been an overwhelming success, with such positive feedback from delegates and suppliers alike. We are delighted that in these tough times, people have seen the true benefits in attending,” said Frances Lee from Forum Events. “We are already looking forward to the next Summit which is to be held in October.”
The next event, the 10th Call Centre & Customer Services Summit will take place on the 12th & 13th October, at the Radisson SAS Hotel, London Stansted. Follow the link http://www.forumevents.co.uk/forums/cc/ccoct.htm for more details.
Tweet25 Mar 2009
Filed under Call Centre News , Forum Events
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