Comments on: Call Centre White Papers

By: jorobinson

jorobinson — Tue, 11 May 2010 11:42:34 +0000

Hi Rob

Thanks for bringing this to our attention.

All of the links are working correctly now.

Thanks – Jo

By: Rob

Rob — Tue, 11 May 2010 07:03:13 +0000

Hi
The the link to the ‘Call Centre Best Practice’ white paper is not working.
Can this be fixed so I can access this document?
Cheers

By: Denise

Denise — Thu, 04 Mar 2010 21:22:34 +0000

I’m trying to locate a list of Outsource Providers/BPO that shows call centre presence by City / Country. Any suggestions?

By: jorobinson

jorobinson — Tue, 29 Sep 2009 19:50:46 +0000

Hi Richard

Just to confirm that the link has now been directed to the correct white paper.

Thanks – Jo

By: admin

admin — Mon, 21 Sep 2009 19:06:10 +0000

Richard

Well spotted. I’ll take a look when I get back from Expo.

By: Richard Coles

Richard Coles — Mon, 21 Sep 2009 14:53:24 +0000

The link to the white paper “Managing Customer Emails – 10 Telltale Signs You Have Outgrown Microsoft Outlook” is wrong – it links to a different white paper “Five self service myths”. Please could this be fixed so that I can download the managing customer emails white paper?