The Call Recording and Speech Analytics Reference Guide
This week we launch phase 2 of our Call Recording and Speech Analytics Reference Guide.
Click here to visit the Call Recording and Speech Analytics Reference Guide.
What makes it different is that it has been written collaboratively by a team of people from across the industry.
It is one of the largest concentrations of independent writing about Call Recording and Speech Analytics on the internet. We already have over 52 subject areas covered. Of particular interest is our collection of call recording case studies, speech analytics case studies as well as our A-Z feature guides.
Lots of new content has been added:
- Recording Calls For Training Purposes – NEW!
- Retrieval Of Call Recordings – NEW!
- Speech Analytics for Customer Surveys – NEW!
- Word Spotting vs. Phonetic Search vs Speech Recognition – NEW!
- Sentiment Analysis – NEW!
- Analytics and Workforce Optimisation – NEW!
- Audio Mining – NEW!
- Speech Analytics in the rest of the Enterprise NEW!
- Using speech analytics to provide customer insight NEW!
- Speech Analytics – The Largest Focus Group NEW!
A Collaborative Guide
This project has been supported by the following contributors who are well known in the world of call recording and speech analytics.
- ASC Telecom
- Aurix
- Business Systems
- CallMiner
- Contact Babel
- CyberTech
- Infinity CCS
- Interactive Intelligence
- itCampus
- NewVoiceMedia
- Nexidia
- Sabio
- Verint
The guide contains a wide range of information from beginners to intermediate levels. We have used a wiki-based platform, so that it can easily be updated by any of the project team.
Click here to visit the Call Recording and Speech Analytics Reference Guide.
