Call Recording Reports Related Articles A Guide to Call Centre Reporting - with Examples The Top 10 Call Centre Technology for 2009 - the results Call Recording For The Police Definition: Contact Centre Jargon and Terminologies © Tiko - Adobe Stock - 414534901 5,920 Filed under - Technology, Call Recording, NICE, Utilisation Recording solutions can generate statistical reports using the data stored about the recorded calls. These statistics can be used to measure the efficiency of the organisation and the utilisation of the recording system. Three types of report can typically be generated: Administrators: about utilisation of the recording system, e.g. usage of channels and resources. Managers: regarding the number of calls and average call length per user or user group. Supervisors: by combining use of evaluation reports, supervisors of call centres can assess both the efficiency and quality of agents. Typical call recording reports Reports can be generated with typical parameters, such as date, user or channel groups, or a specific channel or user. Typical report types include: Percentage utilisation Call volume Average call length Hours on calls Examples of call recording reports Further Reading A-Z of call recording features Implementing Call Recording VoIP Call Recording Contributors James King of NICE Systems Author: Jonty Pearce Published On: 14th Mar 2010 - Last modified: 11th Aug 2022 Read more about - Technology, Call Recording, NICE, Utilisation Recommended Articles A Guide to Call Centre Reporting - with Examples The Top 10 Call Centre Technology for 2009 - the results Call Recording For The Police Contact Centre Jargon and Terminologies Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter