Call volumes confirm growing acceptance of speech-enabled solutions
Ydilo processed 150 million calls for clients in 2008 using speech-recognition-enabled services. The record volume charts the ongoing growth and acceptance of speech-based systems in today’s businesses.
Commenting on the record performance, Javier Alvárez Vara, Chairman of Ydilo said, “This growth we have experienced is highly significant, particularly in a year that has been economically challenging in the market. The figure speaks for itself; there is wider acceptance and reuse of our advanced speech-enabled solutions. Callers enjoy the best possible experience through our unique voice interfaces, as shown by our continuous annual growth.”
Tweet14 Jan 2009
Filed under Call Centre News
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