Case study: How to resolve an intermittent robotic voice
As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.
Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!
Click here to download a copy of this case study from Integrated Research.
Tweet29 Aug 2012 - Filed under Call Centre News , Case Studies, Integrated Research
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