Case Study: Telephone Consultancy Speeds Up Service

Automated speech and telephony solutions – implemented by VoltDelta – have helped customers gain quicker access to expert advice.

VoltDelta has supplied automated speech and telephony solutions from its OASIS on-call portfolio to the Munich-based start-up 10minutes.

The problem

With its “Expert on Demand” service, 10minutes helps customers find experts in business, IT, law, taxes, finance and many other fields, and book telephone consultations with them in blocks of ten minutes.

It aims to bridge the gap between inefficient online searches for advice that may or may not be qualified and scheduling a full-blown consultation with a professional that may not take place until weeks later.

The solution

The solutions include intuitive automated speech interaction as well as telephony and call handling, allowing experts who have signed up for the service to check their appointment calendars and place calls to customers who have booked consulting sessions.

OASIS on-call also enables time-slot management, including tracking the amount of time the call has taken and notifying participants of remaining time. It currently provides call handling and IVR for Germany, Austria and Switzerland with built-in flexibility for international growth.

The benefits

The solutions are available out of the cloud and around the clock. They require minimal overhead investment, while allowing businesses to react flexibly to changing market demands and the customer experience – without having to operate and maintain hardware and software on premise.

These solutions are offered from secure, ISO 27001 certified hosting facilities in Germany and the United Kingdom.

“We were impressed with VoltDelta’s expertise, with how quickly they were able to understand our requirements and with their professionalism in delivering a solution that helped us launch quickly,” said Dr. Florian Schmid, CEO of 10minutes.

“We are excited about the chance to help 10minutes bring their innovative Expert on Demand service to market by meeting their need for robust, reliable automated speech and call-handling capabilities delivered quickly,” said Noel Hughes, Managing Director of VoltDelta International. “Not only were we able to complete the project in four weeks from start to finish, but we have equipped 10minutes with a solution that will easily scale as they grow their business in the future.”

For more information about VoltDelta, visit their website.