Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Case Study: ForHousing Enhances Customer Experience
Social housing provider ForHousing owns and manages 24,000 homes in North-West England, and delivers housing management ..
Read more...
Case Study: How PhotoBox Enhanced its Customer Experience
PhotoBox, the European market leader for customisable photo products, boasts 30 million customers across 12 countries. D..
Read more...
Case Study: EDF Empowers Its Energy Customers
Overview EDF in the UK is Britain’s biggest generator of zero-carbon electricity and a provider of natural gas and ele..
Read more...
Funlab Enhances Its Customer Service Offering
FunLab has partnered with Natterbox to streamline its customer sales and service capability. FunLab, a leader in the hos..
Read more...
Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
The Carlson Rezidor Hotel Group has a number of contact centres across the globe, in the US, Philippines, India, China a..
Read more...
Case Study: Healthcare Group Improves Its Customer Service
This case study investigates how Zulekha Healthcare Group improved its customer service with new technology. Technology ..
Read more...
Case Study: How Post Office Ltd. Levelled Up Its Customer Service
An entire country relies on the critical services offered by The Post Office Ltd., which means there’s never a quiet d..
Read more...
Case Study: Costa Express Improved Its Customer Service
“RingCentral Contact Centre is giving us everything we could hope for in a customer-support solution. It allows ou..
Read more...
Vonage Enhances Video Capabilities for Its UCaaS and CCaaS Solutions
Vonage has announced new video capabilities for the Vonage Communications Platform (VCP) as it continues to speed innova..
Read more...
Study Finds That UK Companies Struggle to Support Digital Self-Service
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but ma..
Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
29% Leverage the Same Vendor for Both CCaaS and UCaaS
QA Dashboards & Analytics: Insights & Trend Analysis
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?