Watch the video replay of our popular On Demand webinar for an insight into pioneering efficiency and excellence in the call centre.

All of the questions from the webinar can also be viewed here (Read more…)

Watch the video replay of our popular Speech Analytics webinar.  Over 232 people registered for the webinar and 111 people dialled in on the day.    We  have also published all the Questions and Answers on our LinkedIn group. (Read more…)

Are you running an event or course that you would like listed on Call Centre Helper?

Contact us with the details to the following email address

Anyone interested in advertising their event in banner or skyscraper ads on Call Centre Helper’s pages should contact publisher Jonty Pearce on 01600 714546.

THE DATE: 2nd July 2009
THE ORGANISERS: Business Systems
THE LOCATION: SS Great Britain, Great Western Dockyard, Bristol (Read more…)

THE DATE: 12th & 13th October 2009
THE ORGANISERS: Forum Events
THE LOCATION: Radisson SAS Hotel, London Stanstead Airport (Read more…)

THE DATE:   6th November 2009
THE ORGANISERS:   Tyne & Wear Development Company
THE LOCATION:   Rainton Meadows Arena, Houghton le Spring, Tyne and Wear (Read more…)

THE DATE: From 1st May 2009
THE ORGANISERS: CallNorthWest
THE LOCATION: N/A (Read more…)

THE DATE: 2nd July 2009
THE ORGANISERS: CallNorthWest
THE LOCATION:  Harris Park Conference Centre, Preston (Read more…)

THE DATE: 2nd July 2009
THE ORGANISERS: NewVoiceMedia
THE LOCATION: On Line Webinar (Read more…)

THE DATE: 7th July 2009
THE ORGANISERS: NewVoiceMedia
THE LOCATION: On Line Webinar (Read more…)