Are you running an event or course that you would like listed on Call Centre Helper?
Contact us with the details to the following email address
Anyone interested in advertising their event in banner or skyscraper ads on Call Centre Helper’s pages should contact publisher Jonty Pearce on 01600 714546.
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THE DATE: 13-15 May 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: Birmingham
THE DETAILS: This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career. For more information please contact Kirsten now at Kirsten.wiltshire@planningforum.co.uk
THE WEBLINK: www.planningforum.co.uk
THE DATE: 14-15 May 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: TBC
THE DETAILS: This course is for dialler/campaign co-ordinators, telemarketing/operations managers and call centre planners. This course uses specialist material specific to outbound operations. We give a comprehensive introduction to the planning methods required to efficiently deliver outbound campaign targets, plus the chance to share your experience and to learn from best practice in other outbound operations.
THE WEBLINK: www.planningforum.co.uk
THE DATE: 20th & 21st May 2008
THE ORGANISERS: Call Centre Consultants
THE LOCATION: Birmingham
THE DETAILS: The Essential Skills and Knowledge for Effective Call Centre Management
Our popular flagship seminar will give you the skills and knowledge you need to manage or support an call centre.
THE WEBLINK: http://www.callcentreconsultants.com/diary/index.htm
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THE DATE: 4-5 June 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: TBC
THE DETAILS: This course is for planners or analysts who already have good basic spreadsheet skills, but want to get better results, by using more advanced Excel functions. You need to bring spreadsheets you want to improve or develop and schedule time to work on them after the course.
THE WEBLINK: www.planningforum.co.uk
THE DATE: 11-12 June 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: TBC
THE DETAILS: Consider this course if you want to challenge how you schedule and analyse alternative strategies. Why not attend with a colleague from HR or Operations, so that you can work together on taking ideas back to your own centre.
THE WEBLINK: www.planningforum.co.uk
THE DATE: 12th June 2008
THE ORGANISERS: Business Systems and the ICS
THE LOCATION: The Studio, Cannon Street, Birmingham
THE DETAILS: This Regional ICS Customer Service Forum hosted by Business Systems showcases improvements which can be made in the contact centre designed to enhance performance and improve service delivery. Highlighting best practice, find out how Surrey Police implemented an award winning quality programme and what technologies exist to leverage the virtual call centre. Call Recording, Quality Monitoring and Business Analytics all have a part to play in setting standards for delivering customer service but how can you make it work for your organisation, find out in this forum!
THE WEBLINK: http://www.businesssystemsuk.com/events_ics.asp (Read more…)
THE DATE: 24-26 June 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: TBC
THE DETAILS: This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.
THE WEBLINK: www.planningforum.co.uk
THE DATE: 2-3 July 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: Manchester
THE DETAILS: Managing a planning department in any organisation delivers many specialist challenges not seen in any other roles within a company. In recognition of this, the Professional Planning Forum has put together a brand new bespoke 2 day course to support current or aspiring managers in this field to give them the tools to be successful in their role. This course can also be completed as part of the Professional Planning Forum’s Specialist Certificate. This is a 12 month professional development programme for planners or analysts who have completed the Professional Planning Forum Foundation training or have appropriate previous experience. For more information please contact Kirsten now at Kirsten.wiltshire@planningforum.co.uk
THE WEBLINK: http://www.planningforum.co.uk
THE DATE: 16-17 July 2008
THE ORGANISERS: Professional Planning Forum
THE LOCATION: Manchester
THE DETAILS: Planning for a back office environment is one of the hottest topics within the planning field at the current time as companies look to utilise front line planning principles in this area. In recognition of this, the Professional Planning Forum has put together a brand new 2 day course to give planners and analysts the tools to deliver planning principles to the back office environment. This course can also be completed as part of the Professional Planning Forum’s Specialist Certificate. This is a 12 month professional development programme for planners or analysts who have completed the Professional Planning Forum Foundation training or have appropriate previous experience. For more information please contact Kirsten now at Kirsten.wiltshire@planningforum.co.uk
THE WEBLINK: http://www.planningforum.co.uk
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As a coach for BT I always encourage my teams to smile when they are on a call.
You can actually hear the change in an advisors voice when they smile...Read More...
