The votes are in and what a response!
In the end we had a grand total of 1,448 votes cast for a whole variety of characters in our call centre industry.
It’s a real testament to the professionalism of call centres across the board.
Read on to find out who the Top 10 are and to view many of the comments that we received…. (more…)
We are back from a couple of exhausting days at Call Centre Expo. It’s been great to meet so many of our friends and supporters.
Here are our photos from the two days…can you spot yourself? (more…)
The overall winner was British Gas in Cardiff
Find out who the other winners are and take a look through our pictures of the event… (more…)
We asked researcher Richard Snow for his predictions for what the future will look like in five years’ time. Will it be the same as today, or will it be very different? (more…)
We are looking to find the most respected people in the world of call centres.
Ann-Marie Stagg, Simon Roncoroni, Keith Wilkinson, Sharon Hull and Cathy Eastwood are just some of the many names listed in the past week.
Have you added your favourite? This is your last chance to let us know the names of the three people that you most respect, and you could win a bottle of champagne. (more…)
If you have high levels of call-centre stress, it could be that a quiet room could help to alleviate some of those shattered nerves.
Barbara Burke looks at how you could set up a quiet room in your call centre. (more…)
Remember being sent off to another country for a language exchange? Here is the example of another company that is doing this with two of its call centres.
Could we all benefit from a period of time in another call centre? Jonty Pearce investigates. (more…)
Have you ever been put on hold in mid-sentence by an agent? Chances are, your wait happened because the agent had to hunt through a dense thicket of systems, tools and views just to find a simple piece of information. (more…)
Thanks to everyone who stepped up to the challenge and really did get their creative juices flowing.
We had a fantastic response with many, many witty poems and limericks hitting our screens. A total of 13 poems and 63 limericks were submitted.
We have listed all of the entries below together with the winning limerick and poem…. (more…)
In our annual round-up of call centre websites we have scouted round to find the best websites to find help and advice to improve your contact centre.
2009 seems to be a rather tough year for call centre websites, with a real drop off in quality, mainly as a result of publishers finding it harder to make ends meet during the recession.
There are a few gems, though, if you choose to look around. (more…)
