Can your agents eat and drink at their desks? - The feedback

Coffee SpillLast week’s topic on agents eating and drinking at their desks caused quite a stir (no pun intended). Responses ranged from lukewarm to boiling hot. The exploding coffee cup amused us most.

If you have missed out on having your say - now is your chance.

(Read more…)

Filed under: Life


Spot the difference - competition winners

Thanks to all of you who sent in an entry for our ’spot the difference’ competition.

Were you one of our winners? Did you correctly guess the seven differences?

Read on to find out more.
(Read more…)

Filed under: Life


The top 10 call centre websites

Want to know who’s doing what on the web in the world of call centres? Let Alex Coxon and Jonty Pearce provide you with their top ten.
(Read more…)

Filed under: Life


Spot the difference

We are introducing a fun new competition this month. All you have to do is to spot seven differences between the two photos of the new customer relationship managers at EDF energy.


The first prize is a bottle of champagne and the 10 runners up will receive a bar of Dairy Milk chocolate.

(Read more…)

Filed under: Life


Humour: How to properly place employees

1. Put 400 bricks in a closed room.
2. Put your new hires in the room and close the door.
3. Leave them alone and come back after 6 hours.
4. Then analyse the situation: as follows
(Read more…)

Filed under: Life


Dealing with bullying at work

If you’re being bullied at work, you shouldn’t suffer in silence.

bullying ay work

Here, Gene Reynolds offers agents and managers alike some strong advice on dealing with the problem.
(Read more…)

Filed under: Life


Salary study: do your wages match up?

What are the best- and worst-paid locations for inbound contact centres across the UK?
UK salary map Here, Sarah Allen provides some key figures on the state of UK inbound pay rates and offers up some advice on how to go about benchmarking your contact centre.
(Read more…)

Filed under: Life


How do I improve first-time resolution?

This is Nick Drake-Knight’s last outing as author of Call Centre Helper’s ongoing “How do I” column, and he finishes up with a perennial problem for the sector: improving first-time resolution. Read on to learn his recommendations.
(Read more…)

Filed under: Life


Call Centre Expo day 2 photos

Did you go to Expo? Does your your picture Expo appear in our “Live from Expo” coverage? Look here to find out more.
(Read more…)

Filed under: Life


Live from Call Centre Expo - Day2

Man trying to make a smoothie

More stories - as they happen.

(Read more…)

Filed under: Life


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Champagne Moments
This month's winning tip

As a coach for BT I always encourage my teams to smile when they are on a call.

You can actually hear the change in an advisors voice when they smile...Read More...  

More Champagne Moments

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