Background noise is a real problem in many call centres. The noise is transmitted down the phone to the customer and your agents can find it difficult to think. So what possible solutions are available? (more…)
Thanks to everyone who entered our latest ’spot the difference’ competition. We have now picked the winners at random out of a hat.
Read on to see the ten differences and find out if you are one of the lucky winners….. (more…)
Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview. Brad Parker tells us how… (more…)
Are you looking for a new job or a new promotion? Then you maybe need to make your CV sound a bit brighter or fresher.
Here are a list of the best positive buzz words to use. You can sprinkle these words into your CV, but please be careful not to overdo it! (more…)
Recent archaeological evidence has recently been uncovered that shows that modern contact centres can learn a lesson or two from Roman times.
Professor Applebius explains that there is a bigger connection than you would think. (more…)
The votes are in and what a response!
In the end we had a grand total of 1,448 votes cast for a whole variety of characters in our call centre industry.
It’s a real testament to the professionalism of call centres across the board.
Read on to find out who the Top 10 are and to view many of the comments that we received…. (more…)
We are back from a couple of exhausting days at Call Centre Expo. It’s been great to meet so many of our friends and supporters.
Here are our photos from the two days…can you spot yourself? (more…)
The overall winner was British Gas in Cardiff
Find out who the other winners are and take a look through our pictures of the event… (more…)
We asked researcher Richard Snow for his predictions for what the future will look like in five years’ time. Will it be the same as today, or will it be very different? (more…)
We are looking to find the most respected people in the world of call centres.
Ann-Marie Stagg, Simon Roncoroni, Keith Wilkinson, Sharon Hull and Cathy Eastwood are just some of the many names listed in the past week.
Have you added your favourite? This is your last chance to let us know the names of the three people that you most respect, and you could win a bottle of champagne. (more…)
