The Top 10 most respected Call Centre People

The votes are in and what a response!
In the end we had a grand total of 1,448 votes cast for a whole variety of characters in our call centre industry.
It’s a real testament to the professionalism of call centres across the board.
Read on to find out who the Top 10 are and to view many of the comments that we received…. (more…)









Have you ever been put on hold in mid-sentence by an agent? Chances are, your wait happened because the agent had to hunt through a dense thicket of systems, tools and views just to find a simple piece of information. 
In our annual round-up of call centre websites we have scouted round to find the best websites to find help and advice to improve your contact centre.







