Last week’s topic on agents eating and drinking at their desks caused quite a stir (no pun intended). Responses ranged from lukewarm to boiling hot. The exploding coffee cup amused us most.

If you have missed out on having your say - now is your chance.

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Thanks to all of you who sent in an entry for our ’spot the difference’ competition.

Were you one of our winners? Did you correctly guess the seven differences?

Read on to find out more.
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Want to know who’s doing what on the web in the world of call centres? Let Alex Coxon and Jonty Pearce provide you with their top ten.
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We are introducing a fun new competition this month. All you have to do is to spot seven differences between the two photos of the new customer relationship managers at EDF energy.

The first prize is a bottle of champagne and the 10 runners up will receive a bar of Dairy Milk chocolate.

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1. Put 400 bricks in a closed room.
2. Put your new hires in the room and close the door.
3. Leave them alone and come back after 6 hours.
4. Then analyse the situation: as follows
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If you’re being bullied at work, you shouldn’t suffer in silence.

Here, Gene Reynolds offers agents and managers alike some strong advice on dealing with the problem.
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What are the best- and worst-paid locations for inbound contact centres across the UK?
Here, Sarah Allen provides some key figures on the state of UK inbound pay rates and offers up some advice on how to go about benchmarking your contact centre.
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This is Nick Drake-Knight’s last outing as author of Call Centre Helper’s ongoing “How do I” column, and he finishes up with a perennial problem for the sector: improving first-time resolution. Read on to learn his recommendations.
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Did you go to Expo? Does your your picture Expo appear in our “Live from Expo” coverage? Look here to find out more.
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More stories - as they happen.

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