Did you spot the difference?
Thanks to all of you who sent in an entry for our ’spot the difference’ competition.
Were you one of our winners? Did you correctly guess the seven differences?
Read on to find out more. (more…)
Call Centre Life
Can your agents eat and drink at their desks? - The feedback
Last week’s topic on agents eating and drinking at their desks caused quite a stir (no pun intended). Responses ranged from lukewarm to boiling hot. The exploding coffee cup amused us most.
If you have missed out on having your say - now is your chance. (more…)
Spot the Difference
Here is the second in our series of ‘Spot the Difference’ competitions.
All you have to do is to spot seven differences between the two photos below, taken at the Professional Planning Conference in Manchester on 29th April 2008.
First prize is a bottle of champagne and the 10 runners-up will receive a bar of Dairy Milk chocolate. (more…)
Spot the difference - competition winners
Thanks to all of you who sent in an entry for our ’spot the difference’ competition.
Were you one of our winners? Did you correctly guess the seven differences?
Read on to find out more. (more…)
The top 10 call centre websites
Want to know who’s doing what on the web in the world of call centres? Let Alex Coxon and Jonty Pearce provide you with their top ten. (more…)
Spot the difference
We are introducing a fun new competition this month. All you have to do is to spot seven differences between the two photos of the new customer relationship managers at EDF energy.
(more…)
Humour: How to properly place employees
1. Put 400 bricks in a closed room.
2. Put your new hires in the room and close the door.
3. Leave them alone and come back after 6 hours.
4. Then analyse the situation: as follows
(more…)
Dealing with bullying at work
If you’re being bullied at work, you shouldn’t suffer in silence. (more…)
Salary study: do your wages match up?
What are the best- and worst-paid locations for inbound contact centres across the UK? Here, Sarah Allen provides some key figures on the state of UK inbound pay rates and offers up some advice on how to go about benchmarking your contact centre. (more…)
How do I improve first-time resolution?
Here Nick Drake-Knight finishes up with a perennial problem for the sector: improving first-time resolution. Read on to learn his recommendations.
(more…)
