How to create a quiet room in your call centre

If you have high levels of call-centre stress, it could be that a quiet room could help to alleviate some of those shattered nerves.
Barbara Burke looks at how you could set up a quiet room in your call centre. (more…)





Have you ever been put on hold in mid-sentence by an agent? Chances are, your wait happened because the agent had to hunt through a dense thicket of systems, tools and views just to find a simple piece of information. 
In our annual round-up of call centre websites we have scouted round to find the best websites to find help and advice to improve your contact centre.















