Owen Jackson, Head of Firstsource Belfast, recently had the opportunity to go to Chennai (formerly Madras, in southern India on the Bay of Bengal) to take part in a new course in leadership management. Here he shares his experiences with us… (more…)
In tough economic times, it’s important to look at cutting back on your expenditure. But it may also be possible to go to your employer and ask for a rise in salary.
Shaz Rashid explores how you could do this. (more…)
Yes, folks, we’re looking for a bit of nostalgia here.
Kids today think voice recorders have always been digital, 200+ channels arrangements in 4U 19 inch racks; hah! what do they know?
Richard Mill of Business Systems takes a light-hearted look at the history of voice recorders through a series of old photographs. (more…)
We would like to wish all of our readers a Happy New Year.
Please stay tuned for our first newsletter of the year which will include New Year Resolution ideas for your call centre.
Over 250 delegates attended the ‘Improving Performance in the Contact Centre’ conference on Nov 27th 2008 at Vinopolis, London.
We have a selection of photos from the event. Can you spot yourself? (more…)
How many of you have somewhere your school reports? Maybe the piece of paper you wrote when you were 10 years old that starts with something along the lines of “When I grow up I want to be…” (more…)
Here is a nifty little application that has been designed for us by our sister publication Presentation Magazine. It allows you to make wallboard or Telecaster-type messages for your PowerPoint slides. (more…)
What do you have showing on your wallboard? Why not grab your camera phone and send us in a picture? (more…)
For a third year running we provided live photos from Call Centre Expo.
We also had a stand this year. We were really chuffed to see so many people call in to say hello to our Editor, Jonty Pearce and our News Editor, Jo Robinson.
Thanks to everyone who gave us such great feedback. One quote really sums up much of this feedback: “I receive all of the call centre newsletters, and yours is the only one that I read.” (more…)
