If you have high levels of call-centre stress, it could be that a quiet room could help to alleviate some of those shattered nerves.
Barbara Burke looks at how you could set up a quiet room in your call centre. (more…)
Remember being sent off to another country for a language exchange? Here is the example of another company that is doing this with two of its call centres.
Could we all benefit from a period of time in another call centre? Jonty Pearce investigates. (more…)
Have you ever been put on hold in mid-sentence by an agent? Chances are, your wait happened because the agent had to hunt through a dense thicket of systems, tools and views just to find a simple piece of information. (more…)
Thanks to everyone who stepped up to the challenge and really did get their creative juices flowing.
We had a fantastic response with many, many witty poems and limericks hitting our screens. A total of 13 poems and 63 limericks were submitted.
We have listed all of the entries below together with the winning limerick and poem…. (more…)
In our annual round-up of call centre websites we have scouted round to find the best websites to find help and advice to improve your contact centre.
2009 seems to be a rather tough year for call centre websites, with a real drop off in quality, mainly as a result of publishers finding it harder to make ends meet during the recession.
There are a few gems, though, if you choose to look around. (more…)
Owen Jackson, Head of Firstsource Belfast, recently had the opportunity to go to Chennai (formerly Madras, in southern India on the Bay of Bengal) to take part in a new course in leadership management. Here he shares his experiences with us… (more…)
In tough economic times, it’s important to look at cutting back on your expenditure. But it may also be possible to go to your employer and ask for a rise in salary.
Shaz Rashid explores how you could do this. (more…)
We would like to wish all of our readers a Happy New Year.
Please stay tuned for our first newsletter of the year which will include New Year Resolution ideas for your call centre.
Over 250 delegates attended the ‘Improving Performance in the Contact Centre’ conference on Nov 27th 2008 at Vinopolis, London.
We have a selection of photos from the event. Can you spot yourself? (more…)
How many of you have somewhere your school reports? Maybe the piece of paper you wrote when you were 10 years old that starts with something along the lines of “When I grow up I want to be…” (more…)
