What does a good induction programme look like?

When thinking about what a good induction programme looks like, it is almost easier to think about what it shouldn’t be, i.e. death by PowerPoint, delivered by an untrained facilitator who likes the sound of their own voice.
Here are four key pointers to getting your induction programme right. (more…)









In many call centres you have to make outbound calls to generate appointments.

Absence is a big problem across the industry. It seems particularly acute on a Monday morning. In some call centres up to 10% are absent at any one time.










