Open Contribution Slots (June 09 - September 09)
Call Centre Helper is a weekly, online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
The Call Centre Helper Forum
The quickest and easiest way to appear in Call Centre Helper is to respond to one of the questions on our forum.
To view the list of current topics please click on http://www.callcentrehelper.com/forum/
Don’t forget to add your profile and upload a picture.
We are actively looking for editorial contribution with the following articles:
Call Centre Management
- How to set up a home based call centre
- How to motivate call centre agents when call volumes are always high.
- Best layout for a call centre - ideally with photos
- Practical tips for effective questioning techniques
- The latest trends in call centre processes
- How to recover from a call centre agent giving out incorrect advice
- How to develop listening skills in your team
- Words and phrases to develop customer empathy
- How to manage home agents
- Managing customer expectations
- Top tips for coaching staff
- Positive customer service phrases
Call Centre Life
- How can I as a call centre agent improve the call centre?
- A guide to call centre jargon
- What does a good induction programme look like
- Face to face interview tips
- Call centre interview Q&A’s
- Internet chat in the call centre
- Call centre incentives & motivation
- Call centre furniture - the best & worst
Call Centre Technology
- Capacity planning for a call centre
- Managing call backs in the call centre
- Using voice recordings to coach call centre staff
- Top tips for call quality monitoring.
- Implementing quality systems.
- How Unified Communications can improve the Contact Centre
- The benefits of an IP Contact Centre
- Improving productivity through desktop consolidation
- What’s new in the world of headsets
- Getting the best out of your CRM software solution
- IVR Tips
- Top 10 call centre software 2009
- Hot products for 2010
- A guide to outbound dialling
- 6 innovative call centre queuing strategies
- A guide to call recording
- Effective email management
- A guide to hosted contact centres
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NOTES FOR PRs:
If you’re interested in preparing any particular feature please send us in a brief synopsis of how you can provide some real insight into the subject.
