Top 50 loses ground to new rival
A new rival to the Top 50 Call Centres for Customer Service has already signed up five new clients, including the DVLA Contact Centre in Swansea.
The service is called Right First Time Contact Centre. (more…)
News
Kent Police communications centre staff receive Area Commander’s Award
Two employees from the Kent Police Force Communications Centre (FCC) have been presented with awards at the Mid Kent Area Commander’s Awards ceremony. (more…)
Professional Planning Forum celebrates 10 years
Next week, the Professional Planning Forum, is celebrating it’s 10th Birthday. (more…)
Call centres step up for Sports Relief this weekend
Sports Relief takes place this weekend and many call centres will once again be involved in the fundraising.
Read on to find out how beCogent, Conduit, EDF Energy and Mondial Assistance are supporting the event.
Don’t forget to send in your photos and stories … (more…)
Do hygiene wipes really work?
Despite 78% of contact centres using wipes for health & safety, studies show that alcohol products offer poor or ineffective protection against the transmission of infections. (more…)
Acas improves customer service for Helpline Callers
Acas, the Advisory, Conciliation and Arbitration Service, has upgraded its helpline system in response to new Government measures to facilitate the earlier resolution of disputes in the workplace and offer a higher standard of care to customers. (more…)
Verint Solution recognised for product satisfaction and market impact
Recent industry analyst studies have recognised Verint Witness Actionable Solutions as a leader across a range of categories. (more…)
60 new positions for expanding Wilmslow-based contact centre
Emirates Airline announced the creation of 60 new jobs as it celebrated the 10th anniversary of its fast-growing contact centre. (more…)
Less than a fifth of companies have embraced Twitter for customer service
With Twitter expected to serve its 10 billionth tweet last week, just 16 of the UK’s top 100 companies are using the social networking site to chat with customers. (more…)
New job salaries are up by 5 per cent
Demand from UK employers for new workers rose steadily upwards in February. The number of new job opportunities increased by one per cent compared to January, with average salaries up by five per cent. (more…)
Popular Topics
ACD
appraisal
attrition
call recording
call transfer
coaching
communication
curriculum vitae
customer experience
customer management
customer service
empathy
first call resolution
frustration
Games
headsets
humour
ip telephony
ivr
jobs
Management
measurement
monitoring
motivation
music on hold
Outbound dialling
outsourcing
rapport
recruitment
retention
salary review
Skills-based routing
speech analytics
speech recognition
staff
team leadership
Technology
telesales
Tips
training
Voice over IP
voice recognition
voice recording
voip
workforce management
