Abandonment rates could be cut by up to 35% if on-hold music was being played, according to research commissioned by MusicWorks, the business tool aimed at informing businesses of the benefits of playing music. (more…)
Mearns-based contact centre operator, Journeycall, is recruiting additional information agents to handle an increase in contact centre business. (more…)
Interactive Intelligence is introducing a new communications-based process automation product called Interaction Process Automation (IPA). (more…)
HP and Alcatel-Lucent have signed a relationship agreement establishing both parties’ intent to form a 10-year global alliance to help customers leverage the convergence of telecommunication and IT. (more…)
A new solution has been launched that combines web content management, contact centre and advanced analytics capabilities into a single solution for understanding and optimising customer interactions. (more…)
New solution enables large contact centres to validate the quality of the user experience and overall performance to deliver the most business value in the least amount of time. (more…)
Are you are getting the most out of your contact centre?
In this guide (a UK media exclusive for Call Centre Helper), industry specialists Stephen Jacobs and Mats Rennstam from Bright take a closer look at how to measure and achieve effectiveness. It even features a guest section from Call Centre Helper’s own editor, Jonty Pearce. (more…)
MP Andrew Stunell has joined forces with consumer groups to highlight the problem of silent telephone calls, which cause misery for thousands of consumers. (more…)
Businesses and individuals in one of the North East’s strongest sectors are poised to do battle for the industry’s ‘Oscar’ awards. (more…)
The Family and Parenting Institute today backed calls for employers to support dads by allowing them to work flexibly so they can spend more time with their family. (more…)
