Eptica host free webinar
Join Eptica on Thursday 9th September at 1pm for their free webinar about reducing inbound contact during peak periods. (more…)
Join Eptica on Thursday 9th September at 1pm for their free webinar about reducing inbound contact during peak periods. (more…)
The London Borough of Richmond-upon-Thames has scooped the top prize of ‘Contact Centre of the Year’ at the 2010 Good Communication Awards. (more…)
October is Breast Cancer Awareness Month and the Breast Cancer Care Charity are encouraging as many people as possible to unleash their inner pink to raise vital funds for the 40,000 people diagnosed with breast cancer each year in the UK. (more…)
John Lovat from Stoke-on-Trent feared he would never get the chance to pursue a career after leaving school at 16 and drifting into a succession of casual jobs without prospects. (more…)
Aurix has partnered with Co-ordinated Systems Inc. to integrate call monitoring and speech search technologies for the contact centre industry. (more…)
The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site. (more…)
ASC will demonstrate its new quality management software on Stand 18 at the CSA & DBSG Annual Conference at the Hilton Metropole, Birmingham on 8th-9th September. (more…)

Staff at Spark Response have now raised £3,800 for the Soldiers, Sailors, Airmen and Families Association (SSAFA), through a series of events including a family fun day. (more…)
This month we are launching a new feature called ‘Agent of the Month’ which is designed to recognise call centre workers who exceed customer expectations by regularly delivering great customer service.
Our first ‘Agent of the Month’ award goes to Thomas Middleton at HomeServe. (more…)
Think you could be a winner at the 2010 North East Contact Centre Awards?
Well, there’s still time to enter before the application deadline on Friday 3rd September. (more…)