News

Eptica host free webinar

Eptica Logo Join Eptica on Thursday 9th September at 1pm for their free webinar about reducing inbound contact during peak periods. (more…)

Specialist technology helps Richmond Council deliver service excellence

Richmond upon Thames The London Borough of Richmond-upon-Thames has scooped the top prize of ‘Contact Centre of the Year’ at the 2010 Good Communication Awards. (more…)

Have a pink Friday this October and raise money for Breast Cancer Care

Pink Friday logo October is Breast Cancer Awareness Month and the Breast Cancer Care Charity are encouraging as many people as possible to unleash their inner pink to raise vital funds for the 40,000 people diagnosed with breast cancer each year in the UK. (more…)

Contact Centre Team Leader backs Government Campaign

John Lovat coaching some of his team John Lovat from Stoke-on-Trent feared he would never get the chance to pursue a career after leaving school at 16 and drifting into a succession of casual jobs without prospects. (more…)

New partnership to drive sales potential for contact centres

Aurix has partnered with Co-ordinated Systems Inc. to integrate call monitoring and speech search technologies for the contact centre industry. (more…)

Outsourcer launches Peugeot Customer Contact Centre

The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site. (more…)

ASC to Exhibit Software Solutions at the CSA & DBSG Annual Conference 2010

Conference logo ASC will demonstrate its new quality management software on Stand 18 at the CSA & DBSG Annual Conference at the Hilton Metropole, Birmingham on 8th-9th September. (more…)

Family fun day raises more funds for armed forces

Spark staff dressed as Superheroes

Staff at Spark Response have now raised £3,800 for the Soldiers, Sailors, Airmen and Families Association (SSAFA), through a series of events including a family fun day. (more…)

Agent of the Month

Agent of the month badge This month we are launching a new feature called ‘Agent of the Month’ which is designed to recognise call centre workers who exceed customer expectations by regularly delivering great customer service.