Housing trust spends £450k to improve customer experience
When Wakefield & District Housing (WDH) wanted to further improve its customer service, it decided to make better use of its call centre and turned to Calyx, for advice. (more…)
News
Contact centres invest in CRM to improve customer retention
Enterprises are to up investment in customer relationship management (CRM) and unified desktop solutions in a bid to improve customer retention. (more…)
The Listening Company opens new contact centre in Newcastle
The Listening Company is to open a contact centre at St. James Gate in Newcastle, leading to the creation of up to 1,000 new jobs.
This follows a year that has seen the company acquire specialist contact centre The essentiagroup and collect ‘Contact Centre of the Year’ at the Connect Awards for the second year running. (more…)
Rostrvm helps deliver hosted call centre solutions
Rostrvm Solutions has further enhanced its call centre software so that it can be used in a hosted pay-for-use environment. (more…)
The Call Centre & Customer Services Summit
Don’t miss out on your last chance to register for the Call Centre & Customer Services Summit. (more…)
Aspect wins award for IP Contact Centres
Aspect Software has announced that AspectR Unified IPT was recognised with the Best Supervisor and Real-time Monitoring/Reporting Capabilities in the Miercom IP Contact Center Industry Study and Product Test Review. (more…)
Convergys acquires Ceon Corporation
Convergys Corporation is expanding the breadth of its Business/Operations Support Systems (BSS/OSS) solutions available to clients through the acquisition of Ceon Corporation. (more…)
Photos of European Call Centre Awards
JUST IN - we have a full set of photos from the European Call Centre of the Year awards. We are missing some of the names of the people, so if you recognise anyone please let us know.
(more…)
Call Centre Helper launches its on-line directory
We are pleased to confirm that our new on-line directory is now live on the Call Centre Helper website. (more…)
Visitor numbers up at Call Centre Expo
The co-locating exhibitions Call Centre Expo and Customer Management Expo had yet another fantastic year increasing attendance by 10% over the two days. (more…)
