With Wokingham having one of the highest computer literacy rates in the UK, the Council had to consider the innovative ways that they could communicate with their customers. (more…)
Garlands Call Centres has introduced a series of new training and qualification programmes and signed up to key Government initiatives (more…)
This free webinar on 25th March at 2pm will show how workforce optimisation, specifically designed for back-office operations, complements existing tools and supports management approaches to optimise people, process and technologies in back-office operations.
Read on for more details and to register … (more…)
The contact centre is being bombarded by demands for change from every angle. (more…)
Here we look at how digital evidence management has clear potential to deliver significant cost savings and improved efficiencies with performance and quality gains achievable across the wider Criminal Justice System. (more…)
The call centre at Britannia Hotels central reservation office regularly holds Theme Days as a way of rewarding the staff for their excellent overall results. Previous days have included ‘A Day at the Movies’, ‘Sparkle/Disco Day’, Coffee & Cakes Day and Halloween Fancy Dress. (more…)
The first in our new webinar series took place last week. This event proved to be a great success with 176 people joining us live on the day.
Click on this link to view webinar replay . This is the same link as the original email invitation. You will need to add in your email address to view the webinar.
Read on to also view the slides and all of the questions and answers… (more…)
Telephonetics VIP has revealed further enhancements to its contact centre solution, by bringing an end to repeat questioning of the caller. (more…)
The Deputy Leader of Cardiff Council has praised a contact centre for creating hundreds of jobs in the recession- with plans for more in the pipeline. (more…)
Are you a budding author? Would you like to write for Call Centre Helper?
Here is a list of all our current open slots where we are actively looking for editorial contribution… (more…)
