News

Teleperformance acquires beCogent

Jeff Smith at the Teleperformance contact centre Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent. (more…)

Movers and Shakers – August 2010

Hand GliderThis month we share with you the launch of a new contact centre recruitment consultancy, appointments at Azzurri, Datapoint & VocaLink, new headquarters for Merced Systems and news of a 30 year celebration… (more…)

Basildon District Council improves service desk response times by almost 20 per cent

Basildon SignBasildon District Council has improved its service desk response times by 17 per cent and achieved a service rating of ‘excellent’ by 79 per cent of its customers. (more…)

NewVoiceMedia helps protect Royal College of Nursing call centre

The Royal College of Nursing (RCN) has implemented NewVoiceMedia’s cloud-based telephony solution ContactWorld, to ensure that its members can always speak with an expert consultant regardless of any problems that the call centre encounters. (more…)

Take part in the Professional Planning Forum’s Back Office Optimisation Survey

Verint have teamed up with the Professional Planning Forum to invite you to take part in the Professional Planning Forum’s Back-Office Optimisation survey. (more…)

Genesys unveils new social media tools for customer service

Alcatel-Lucent has unveiled the Genesys Social Media Strategy that urges companies to aggressively bring social media practices to the next level by using business tools to tie social media community interactions with customer service and marketing organisations. (more…)

Glasgow contact centre supports kids’ summer camp

Glasgow-based customer contact management centre RESPONSE has recently renewed its sponsorship with the Warriors and has taken the opportunity to send 13 Glasgow East RFC kids to the Warriors’ Summer Camp. (more…)

Ten costly misconceptions about incentive programmes

A golden egg among a box of normal eggsMost contact centres can achieve an even greater improvement in KPIs by avoiding some common incentive programme pitfalls.  Robert Cowen of Snowfly shares his guidance to offset the most common misconceptions…. (more…)

Which deploys WFO solution

Which logoWhich has teamed up with Sabio to detail how it is deploying an effective Workforce Optimisation (WFO) strategy to drive cost savings and secure ongoing projected revenue growth. (more…)

Witney call centre celebrates 10,000 calls

The team at the Troy Apprenticeship

The Troy Apprenticeship team celebrated taking 10,000 inbound calls to its Witney-based call centre since launching in January 2010 ; proving that teenagers do want to work and are actively seeking opportunities. (more…)

Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Twitter Updates




Latest on the Forum

Classified Adverts

• Does your small outbound B2B contact centre need a flow of additional business?

• And could you also do with fresh investment capital to assist growth?
www.hawickgroup.com

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com


Poll
How long have you been in your current job?









Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • Business Analyst - British Gas       (Thursday 02 Sep)
  • Sales and Training Manager - Mortgage Advice Services       (Thursday 02 Sep)
  • Reward Analyst - Everything Everywhere       (Thursday 02 Sep)
  • Sales Effectiveness Manager - British Gas       (Thursday 02 Sep)
  • Director of Operations - Avante TelAdvance       (Thursday 02 Sep)
Premium Adverts

Verint

GMT

ASC telecom

Infinity CCS

Genesys

Call Centre Expo

Interactive Intelligence

Rostrvm

NewVoiceMedia

Plantronics

Business Systems 10

See your advert here



Call Centre Contact Centre Jobs Management Technology Tips News Events PowerPoint Templates


   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.