Royal Mail improves customer service with Transversal
As part of its drive to increase self-service, the Royal Mail is delivering enhanced online customer service through ‘Ask Sarah’, a new intelligent web self-service system. (more…)
News
Karndean lays a new foundation for call centre success with Rostrvm Solutions
Flooring brand, Karndean International has doubled the size of its UK operation since 2003, creating a challenge for its Sales, Finance and Technical Service operations. (more…)
Interactive Intelligence reports second quarter results
Interactive Intelligence Inc. has announced results for the quarter and six-month period ended June 30, 2008. (more…)
Firstsource Solutions hosts Family Open Day
Firstsource Solutions hosted a family open day at its contact centres in Belfast and Londonderry on Friday 1st August 2008. (more…)
BT creates jobs at Barrow call centre
Ufindus, a call centre based in Barrow has been bought by BT in a £20m deal where twenty new jobs are expected to be created over the next year. (more…)
Your opinion: How poor does audio quality have to get?
Call centres seem to have been struggling with poor audio quality.
Noisy contact centres, dodgy headsets and IP telephony seem to be making the problem worse. How long do we need to go before we take some action? (more…)
The Listening Company to manage customer services for 145 million rail passengers
Southeastern railway network which serves Kent, South-East London and part of East Sussex has appointed The Listening Company to manage its customer services.
The brief includes responsibility for handling bookings, general enquiries and complaints for Southeastern’s 145 million annual passengers.
Engage and motivate your team at Call Centre Expo 2008
The organisers of Call Centre Expo 2008 want to give their visitors a little bit extra this year at the two-day event in September. So two brand new feature areas have been introduced to the exhibition. (more…)
How to justify the cost of a call recorder
Call recording used to be considered as a “nice to have” by anyone outside of a large call centre environment or FSA-regulated financial companies. However many companies are realising that a voice recorder can add a great deal of value to the business that more than justifies the cost. (more…)
New site in Bristol for TMP contact centres
TMP Worldwide is starting its relocation of its contact centre to Bristol from September 2008. (more…)
