Is it all about the money? - Paul Weald talks us through what he thinks works.
Many years ago a former boss of mine, who was a commercial manager, told me that you condition people by how you pay them. He had a simple philosophy regarding incentives schemes - for him it was “all about the money”.
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From this month on, Call Centre Helper will be talking to a range of individuals from the world’s contact centres to find out how they believe the industry has changed and what advice they have for those entering it for the first time. We kick off with an interview with Chey Garland, chief executive of Garlands Call Centres
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Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Luckily, Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist. In the last of our series, we profile Susan Allder, customer 1st programme manager at the technology firm Touchpaper
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Do you find the multitude of roles that exist in the call
centre sector a bit mind-boggling? Well, worry no more. Call Centre
Helper is on hand to give you the low-down on the variety of jobs that
exist in the world of call centres.
Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.
This month, we profile Martin Dove, managing director at Merchants
Do you find the multitude of roles that exist in the call
centre sector a bit mind-boggling? Well, worry no more. Call Centre
Helper is on hand to give you the low-down on the variety of jobs that
exist in the world of call centres. Each month, we’ll be hearing from
an individual who works in the sector and will not only discover what
they do for a living, but also what their tips are for getting in to
that line of work.
This month, we profile Lee Gurton, outbound call centre manager at the outsourcer Converso Contact Centres
In this, the final editorial in our series of interviews with call centre managers across the globe, we’ve interviewed Lesley Lindsay, CSC manager at Telereal Customer Services Centre in Aldershot, England, and winner of the 2007 Call Centre Management Association (UK) ‘Manager of the Year’ award
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Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.
This month, we profile Sue Pullen, who has recently completed the apprentice team manager programme at the outsourcer Merchants. Sue was selected for her professionalism, commitment, drive and enthusiasm and has completed the scheme in record time. She is now a fully-fledged team manager with ownership of a contact centre team and their delivery of operational excellence. Here is what she has to say about her experiences
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This issue, we’ve interviewed Helen Hickin, managing director of ICON Communication Centres, a multi-lingual near shore outsourcer based in the Czech Republic
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Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.
This month, we profile Susan Byrne, management development trainer at the outsourcer RHL
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As a coach for BT I always encourage my teams to smile when they are on a call.
You can actually hear the change in an advisors voice when they smile...Read More...
