People

My line of business - the chairman and CEO

Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.

This month, we profile Dr Adel Danish, chairman and chief executive officer (CEO) at Xceed Contact Centre.

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Take five - Peter Gale

Each month, Call Centre Helper talks on your behalf to a range of individuals from the world’s contact centres to find out how they believe the industry has changed and what advice they have for those entering it for the first time. This issue, we’ve interviewed Peter Gale, UK manager at Data Base Factory UK (DBF UK)
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My line of business: The business services director

Do you find the multitude of roles that exist in the call
centre sector a bit mind-boggling? Well, worry no more. Call Centre
Helper is on hand to give you the low-down on the variety of jobs that
exist in the world of call centres. Each month, we’ll be hearing from
an individual who works in the sector and will not only discover what
they do for a living, but also what their tips are for getting in to
that line of work.

This month, we profile Steven Cooper, business services director at Kingston Communications.

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Take five - Carolyn Mansbridge

Each month, Call Centre Helper talks on your behalf to a range of individuals from the world’s contact centres to find out how they believe the industry has changed and what advice they have for those entering it for the first time. This issue, we’ve interviewed Carolyn Mansbridge, call centre manager at outsourcer ROCKETUK.COM
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My line of business - the chief technical officer (and CIO)

This month, we profile Kit Ruparel, chief technical officer at Message Pad.

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Take five - Mike Purvis

Each month, Call Centre Helper talks on your behalf to a range of individuals from the world’s contact centres to find out how they believe the industry has changed and what advice they have for those entering it for the first time. This issue, we’ve interviewed Mike Purvis, UK managing director at the outsourcing company Transcom
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My line of business - the contact centre director

Contact Cemte Director Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.

This month, we profile Paul Miller, contact centre director at Prolog Connect.

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My line of business - the group organisation and resource director

Photo of person holding placard Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Call Centre Helper is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.

This month, we profile Bibi Bajwa, group organisation and resource director at MM Teleperformance.

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Take five - Dean Hurst

Dean Hurst

Each month, Call Centre Helper talks on your behalf to a range of individuals from the world’s contact centres. This issue, we’ve interviewed Dean Hurst, operations director at the London-based call centre RSVP - a business which employs only actors and actresses
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My line of business - the marketing manager

Man holding card saing Marketing Manager Do you find the multitude of roles that exist in the call centre sector a bit mind-boggling? Well, worry no more. Your new-look CallCentreHelper.com is on hand to give you the low-down on the variety of jobs that exist in the world of call centres. Each month, we’ll be hearing from an individual who works in the sector and will not only discover what they do for a living, but also what their tips are for getting in to that line of work.

This month, we profile Charles Collins, marketing manager at 2Touch (www.2touch.co.uk)

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