Open questions

I would like to check on what is the minimum number of staff required for a 24 hour call center with 2 staff per shift? (Read more…)

I need new initiatives for my call centre in terms of ‘quality initiatives.’ (Read more…)

I have been tasked with building up new inbound and outbound business for a small call centre of 16 seats. (Read more…)

We have a new initiative currently that we have started with the clients, called the Quality Fact File, (Read more…)

I have been given the task of improving productivity in our call centre, and it has been said that if I do, then this will (Read more…)

I’m supervisor of a call center in telephone company and recently I’m feeling that some of my employees (Read more…)

Which are the largest call centres in the UK? (Read more…)

“I have recently set up my own outbound call center and all of my agents are (Read more…)

“Does anyone know of any multilingual call centres in the UK?” (Read more…)

“Does anybody know what percentage of callers abandon in an IVR (Read more…)